Nashit K. Email & Phone Number

Delhi, India

• Ensure early detection and reporting of potential issues with automated processes, regularly review and manage escalations of issues to services and create MI report and dashboards around key Performance indicators• Effective Monitoring, management, maintenance and control of automations including scheduling and triggering of BOTS as appropriate• Review and manage escalation of issues to service now, engage / liaise with COE to resolve any software specific issues or upgrades• Support the deployment of the automation of code into the production environment for new releases and for incidents and change request resolutions• Minimize unexpected disruptions by communicating scheduled updates to effected users throughout the incident management and change process• Monitor work queues to identify completed and exception items, and performing research, investigation, and resolution to facilitate automation of business processes

Gurgaon, Haryana, India

- Completed migration project successfully where transitioning of ~74000 accounts from one database to another took place to make them FCA compliant and sucessfully lead the offshore migration unit within the approved budget i.e. 20 million pounds- Scheduling daily calls with Onshore Project Manager in UK to report progress and discuss any challenges- Regularly performing Quality Assurance procedures to ensure delivery of high quality and value-add work - Preparing monthly MIS dashboard and reporting directly to Operations Head on Actual team utilization, Revenue realization, Plan Vs Actual utilization and Capacity Planning of new resources- Preparing data migration plans for mortgage operations, charting out milestones and factoring in risks associated at various stages in order to meet internal and external audit procedures- Regularly training and mentoring team members on updated policies & procedures, new banking regulations and management expectations to ensure continuous individual and process improvement

Delhi Area, India

* Evaluating ‘Mortgage Proposals’ on parameters like Bank’s internal policies, central bank guidelines, regulatory norms and financial health of the applicant before processing customer loan applications.* Assigning ‘Credit Score’ for each application by analyzing the inputs from multiple stakeholders viz. Valuation firms, Underwriters, Personal Mortgage Advisors & End customer and acting as a central point of contact in the whole process.* Conducting benchmark study & financial research to assess prevalent economic environment and developing appropriate investment solutions for the customer.* Conducting client due diligence to minimize the risk associated with a customer.* Preparing monthly operational reports through MS Excel and share the progress with partners.* Assisting manager in designing and streamlining processes and escalating any deviations.* Subject Management Expert of a team of 50 people and mentoring them in the absence of Manager.

New Delhi Area, India

• Resolved mortgage related queries of existing client base. • Updated customer’s information in the bank's records.• Drafted letters to be mailed to the end Custodians as well as to the Bank's Customers.• Ensured that the Service Level Achievements and TAT are met with integrity.• Performed additional requests like money transfer, change in account details and other queries received via mails and from work queues.• Ensured that the audits are met successfully on an individual part

New Delhi Area, India

Part of Times jobs process,where job responsibilities included making outbound calls to customers who have there profiles on Times Jobs portal and sell them resume and consultancy services of Times jobs.Along with this, keeping a tab on number of outbound calls made and the number of leads generated on weekly and monthly basis.

Master Of Business Administration (Mba), Finance

Bachelor Of Business Administration (Bba), Business Administration And Management, General, First

Activities and Societies: Debate,co-curricular activities,cricket team Participated in various inter-college debate competition,active.

Hsc, Commerce, First

Activities and Societies: Debate competitions, dramatics society, sports events, Social events Actively participated in various inter.