Corporate Director, Outcomes & Research
Diamond Healthcare Corporation
Developed and led a national division of the corporation from the ground up. Consulted nationally on healthcare operations and services including development/implementation/ revitalization of programs, organizational change, outcomes/performance measurement/ improvement/management, and critical incident management. Developed a national network of doctors and sites for clinical trials. Researched, developed, operationalized, and led all aspects of outcomes measurement systems. Developed and accomplished strategic, operations, and marketing plans. Analyzed and interpreted data, and developed quality improvement plans. Continued in this role in a consulting capacity until 2007.Employee Assistance Program (EAP) Manager, REACH EAP, Diamond Healthcare Corporation, Danville, VA, 1997-1999Managed all EAP services to employer groups under contract with REACH in the southside Virginia/western North Carolina region. Provided leadership and management development, consultation and coaching. Provided EAP clinical assessments, short-term counseling services, mediations, appropriate referrals and follow-up for employees and family members of employer groups. Developed and facilitated employee seminars, including leadership and supervisory skills, change management, teambuilding, conflict management, communication skills, cultural competence, stress management/wellness, and signs and symptoms of substance use disorders.