Provide web content upload, research and social media support, video editing, graphics and Social media

• Metrics Admin - In charge of creating and updating daily/weekly metrics of the team.•Digital Marketing – study and run different Search Engine tools to promote the company to a larger audience.In-charge of gaining traffic or attention through social media sites by creating campaigns that will let people know who we are; propagate the industries we cater and present the services and supports we offer.•Web Content Admin - In charge in the creation of market circle websites through WordPress (HTML,CSS), blogs and other digital marketing initiatives.•Video visual review - examine the visual quality or condition of a video and report all advised errors to look out for any other discrepancies affecting video clarity and reception, across different viewing platforms.•Data Analysis - -Identification of the type of request that is being asked to be updated and determine which information is required in processing the request.Managing assigned batch request from beginning to end with error-free and ticket free requests. Manage and prioritize the day to day processing workloads for implementation and other work processed in the different class subject for completion.

•Request logger –Log production log to record all Admin and Metrics request •Data extracts and data analysis of request given. •Create data reporting monthly covers:Production status,Quality,volume forecast,Demand and •capacity,SLA status and staff levels.•Monthly reporting to onshore Managers and Supervisor•Updating and maintaining master’s list

•Executed thorough analysis and quality control of Drug Coverage plans ensuring it meets Client intent. •Receiving and assessing top priority requests base on deadlines•Initialize a Quality Control in every workload that is done.•Accomplished effective QC regards to Client's Maintenance Druglist QC.• Scan and pull plan request according to the standard set by the Client's Project team.•Performs quality control of post production request. Handling Standard, Intermediate and Advance complexity Requests.•Interacts with Client Lead in clarifying and searching certain issues and reaching it to the analyst.

•Send status to the manager and assigned and distribute request to the members.•Lead,train and guide member in the process of work.•Creating bpls,copay and groups assigned by the Account manager.•Updating Copays for client project and other business acquisitions.

•Receiving, interpreting and processing Benefit Install requests.•Sending requests to other functional areas•Creating COPAY set ups •Provides support to client people in correcting errors/ projects•Responsible for client support including documentation and execution of requirements document & submitting plan changes •Responsible for quality checks and understand client’s business objectives to ensure proper implementation and set up•Managing assigned Service Request (SR) from beginning to end•Implement the request with speed and 100% accuracy. •Organizing and filing all documents receive•Take the lead on the Service Request•Resolve problems if they arise and escalate to the lead person.