Nashokha Genta Email & Phone Number

Area Dki Jakarta

• Manage & controll all of proses Salesops / Telesales unit • Lead and manage more than 150 agent Sales operations division to hit the targets set by management across increasing disbursed/Rpc activation, handle complaint, retention, reactivation & Etc• Managed over 3 different vendors to ensure that all sales goals were met or exceeded.• Improve Sales Operations division productivity through number of leads management, daily call rate, effective call rate and Rpc.• Monitor… Show more • Manage & controll all of proses Salesops / Telesales unit • Lead and manage more than 150 agent Sales operations division to hit the targets set by management across increasing disbursed/Rpc activation, handle complaint, retention, reactivation & Etc• Managed over 3 different vendors to ensure that all sales goals were met or exceeded.• Improve Sales Operations division productivity through number of leads management, daily call rate, effective call rate and Rpc.• Monitor Sales and operations division results on assigned Metabase and CRM to identify and implement improvements on process, people and pitch• Sales Operations division performance to maintain a high productivity team Daily, Weekly, Monthly and give quick resolutions, fix issue through correct process• Manage for all regular operation & recruitment process• Work closely with marketing, product, Growth and IT teams to enhance the customer engagement experience• Collaborate with other department stakeholders to streamline process and fix issues Show less

Area Dki Jakarta

- Develop Call Center Agents - Pro-actively work with scripts and analytics, including product knowledge refreshment to optimize day-to-day performance.- Develop the performance review process and deliver training/coaching sessions to drive continuous improvement.- Plan, execute, and analyze call strategies and lead recycling opportunities.- Arrange and lead daily telemarketing meeting in monitoring team members activity of the day- Manage the quality of operational process… Show more - Develop Call Center Agents - Pro-actively work with scripts and analytics, including product knowledge refreshment to optimize day-to-day performance.- Develop the performance review process and deliver training/coaching sessions to drive continuous improvement.- Plan, execute, and analyze call strategies and lead recycling opportunities.- Arrange and lead daily telemarketing meeting in monitoring team members activity of the day- Manage the quality of operational process to achieve monthly target- Control and ensure the team can deliver the best first impression to customers- Monitor, report and deal with any issues related to customer complaints and feedbacks Show less

Jakarta Raya, Indonesia

Job description •Managing and oversee telesales Team productivity to Achieve Target•Grow High Perfomance team to Achieve Sales Target by Couching , Training, Monitoring And Development •Monitoring performance Team in hourly, Daily, Weekly And Monthly by generating reports identity to gap and Quickly Respond to next action for improvements•Setting sales plan•Analyst database •manage People•etc

Indonesia

Offers insurance products to customers by telephone Explains benefits, programs and resolves customer objections Makes sales by telephone Creates insurance policy

Pasific Place Jakarta

Indonesia