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Nashrah Khan is listed as Junior Analyst - Product support based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Nashrah Khan.
Nashrah Khan previously worked as Scrum Master at Travelex and Junior analyst - Product support at Travelex. Nashrah Khan holds Master Of Business Administration - Mba, Information Technology And System Management from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
Nashrah Khan is a Junior Analyst - Product support.
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Facilitate Kanban ceremonies, ensuring smooth workflow and continuous improvement.Lead daily stand-ups, replenishment meetings, and retrospective sessions to optimize team performance.Utilize Trello and Jira for project management and issue tracking.Empower team autonomy and support self-organization while maintaining focus on delivering high-quality work.Coach team members on Kanban principles and practices to enhance productivity and efficiency.
Provide technical support and troubleshooting expertise for complex IT issues, serving as second-level support escalation.Analyze and monitor issues using Datadog, ensuring timely resolution within SLA.Utilize MySQL and SQL Server for creating stored procedures and jobs to fix known issues permanently.Support various company applications, including RTS (Retail Trading System), Desktop CDM, Web CDM, EIF, and Datadog.Conduct root cause analysis for incidents, ensuring comprehensive resolution and documentation in knowledge objects.Handle daily BAU tasks to resolve frontend and backend application issues.Collaborate with business and other teams to define support items and provide prompt assistance.Manage service management processes, including Incident Management, Problem Management, Change Management, and Application Enhancement.Create and maintain documentation and runbooks on Confluence for centralized access.Recognized with an Exceptional Performance Award in October 2022 for outstanding contributions.
Completed Bachelor’s degree in computer science (2017-2020) with a GPA of 8.46 from Royal College of Arts, Science, and Commerce.
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Nashrah Khan is listed as Junior Analyst - Product support.
Nashrah Khan is based in Mumbai, Maharashtra, India.
Nashrah Khan has worked for Travelex.
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Nashrah Khan holds Master Of Business Administration - Mba, Information Technology And System Management from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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