Nick Ashton-Smith Email & Phone Number

Melbourne, Vic, Au

Australia

Anz

Australia

Melbourne, Australia

A Senior member of the TFS Leadership Team accountable for delivering all Services including Hardware Installations, Break Fix Support, Preventative Maintenance, and Software Upgrades into the TGS (National) Network. Responsible for on-boarding new Venues through the Transition phase and managing Key Customers as the Service Lead. This role closely supported the State Managers and GM of Operations in delivering contracted Service Levels, driving down operating costs, implementing business improvements and managing Project Initiatives in line with the Business Plan & Strategy.

City Rd, South Melbourne

Led and managed some of Datacom’s key customers with full accountability for Operations, financials, strategy and people management. Member of the Managed Services Leadership Group responsible for Strategy, Operations and People Management.

Coppin St, Burnley

Manage and Lead the Managed Services Practice with full responsibility of Practice Financials, Practice Strategy and Operations. - Full responsibility of Practice Financials including Profit & Loss, Budgeting, Invoicing- Member of the Executive Management Team- Manage team and technical contractors comprising of Service Desk Analysts (L1), System Engineers (L2), Senior System Engineers (L3), Consulting Engineers, Solution Architects and Service Delivery Managers.- Management of Internal IT Network servicing approx 120 staff in Melbourne/Syd - Management of all 3rd parties consisting of Contractors (Virtual Bench), IT Partners (Interstate)- Product Management – Go-to-Market Managed Services Offerings- Service Delivery Escalation point- Contract Execution and Management for all Managed Service Agreement (MSA) customers

TLC IT Group was established in 2000 with the vision of providing the highest level of IT support and service. Today the company specialises in supplying premium IT & T management services and solutions to organisations throughout Australia. Our core areas include IT Managed Services, Data Security, IP Networks and VoIP Comms. After initially starting as a Major Account Manager I was promoted twice in the first 18 months and became the Manager, Operations & Service Delivery where I was responsible for the delivery of services and customer relationships including commercial agreements.

Accountable for the Support Team, Deployment/IT Team and for the management of the internal Network. After less than a year I was promoted into a role purely focusing on Deployments which required Project Management of internal and external contractors, and 3rd party suppliers. While it also involved the management of the Internal Network the former made up the majority of work. In the final year I moved into a Senior Customer Relationship Management role where I managed a portfolio of key (strategic) customers.

Management and Executive Software Pty Limited MES was formed in 1993. Since that time it has grown consistently throughout Australia and overseas to become the number 1 supplier of Business Intelligence and Performance Management Software to Local Government. For the first 6 months I took on an internal Support role, responding to Support calls from our client base. I then moved into a Business consulting role managing a portfolio of clients with a 50/50 split on presales (design/spec, support) and sales.

Responsible for managing a portfolio of business applications fundamental to the running of SMS, and liaising between IT Technical teams and the various business unit heads to ensure clear communication lines and maximum availability of systems to the business. Building strong trusting relationships between Software Vendors, Internal IT and Business Unit Heads who were viewed upon as clients were key to the success of this role.