Oversee the development of material training, support customers in strategic decisions, and support the hiring, training, and equipping of managerial staff to provide outstanding customer experiences✅ Collaborate effectively and accurately with executive leadership to develop and implement overall vision and goals, leveraging leadership, organizational, and project management skills to ensure success✅ Champion continuous improvements through process revision, technologies, and systems to streamline the organization and drive efficient and productive use of resources ✅ Spearhead a relentless dedication to customer satisfaction, setting forth policies, goals, and metrics to improve operational excellence, increasing customer retention to 85%✅ Liaise with multiple interdisciplinary teams to control budgets and drive customer satisfaction, resulting in a 140% increase in customers, realizing $5.6M in revenue✅ Exemplify role model leadership and empathetic management via open-door communication to coach and mentor subordinates with constructive and timely feedback to drive continued improvement🤜 Client: FreddieMac & CapitalOne 🤛 Scrum Master/Agile Coach & Release Train Engineer✅ Directed and implemented program actions for Freddie Mac to deliver capabilities with automated testing, integration with security, risk, release, and asset management functions, as well as knowledge base for user adoption.✅ Maintained program's continuous focus on quality and continuous delivery by establishing and revisiting features Definition of Ready and Definition of Done.✅ Facilitated the coordinated preparation and execution of Program Increment (PI) Planning to deliver the release to the end customer.✅ Worked with Product Management team led by Product Owners who prioritized the features to be considered in the next program increment (PI) planning cycle and established ontinuous feature refinement.

Organized and oversaw the development and execution of project planning and implementation, utilizing reports and documentation to track progress. Ensures effective professional communication with all involved stakeholders to drive awareness and ensure effective, accurate outcomes✅ Executed project planning and release planning to ensure an accurate and actionable roadmap for clients, overseeing all operational aspects and supervising progress to ensure timely progress toward goals✅ Facilitated transparency sessions with executive leadership through exemplary written and verbal communication skills to maintain accurate and timely reporting for all projects✅ Spearheaded stakeholder/client management through various reporting streams, metrics, KPIs, and other documentation as required, maintaining accuracy through a keen eye for detail ✅ Managed all changes to project plans and goals, pivoting as needed and swiftly informing affected parties of changes to ensure smooth transitions, maintaining timely progress at every stage🤜 Supported Client: FreddieMac 🤛

Facilitate all aspects of project management for clients, from planning and implementation to metrics, reporting, and KPIs to track progress. Effectively liaise with stakeholders and management to drive actionable accountability and implement any changes as necessary.✅ Collaborated with management and clients to evaluate project needs, implement plans, and maintain progress accountability through continual reporting and communication with stakeholders✅ Oversaw interdisciplinary teams to manage budgets, implement plans, and drive accountability through role model leadership, professional communication, and staff coaching✅ Facilitated periodic improvement sessions to provide clarity on value delivery and obtain leadership/stakeholder feedback to guide any changes to the project as needed🤜 Supported Client: FannieMae and FedEx 🤛 Agile Coach & Scrum Trainer✅ Trained and mentored ART (Agile Release Train) coaches and Release Train Engineers to facilitate the preparation, execution, and post-work for PI Planning, including manage-ment of PI Objectives.✅ Trained and mentored Portfolio Owners to drive strategy through the creation of Portfolio work items, facilitated meetings and discussion to break them down to smaller work items to realize the value faster✅ Trained and coached in adopting Lean-Agile practices, mindsets, attitude, and how to read and best use common Agile metrics.✅ Encouraged collaboration across individuals and teams, including those outside of the Portfolio.✅ Worked with senior management to ensure delivery is aligned with product and organizational strategy through a combination of vision, roadmaps, OKRs, and work hierarchy (Epics, Features, Stories).✅ Supported the management of risks, impediments, and dependencies.✅ Lead the transition from Rally to JIRA for the portfolio by creating the plan from inception to completion and by training the teams and Scrum Masters.

Assisted the director with daily operations, from staff management, to client relations, and reporting. Collaborated with multiple teams to drive accountability and actionable insights to support overall client satisfaction✅ Maintained project objectives in a highly dynamic environment, pivoting as needed and cultivating an atmosphere of positivity to provide supportive leadership during challenging moments✅ Cultivated and honed problem-solving skills, collaborating with others to think outside the box and create novel solutions to drive continual improvements, ensuring project success despite any roadblocks✅ Proactively identify any potential roadblocks or issues, driving collaboration and creative thinking to create value-added solutions or preventative measures to maintain effective project progress at every level✅ Assisted with the hiring, training, and coaching of talent to support overall objectives, ensuring collaborative and innovative teams with high levels of the organization🤜 Supported Client: Capital One 🤛 *Agile Coach/Scrum Master*✅ Supported 4 software engineering teams through Scrum framework✅ Maintained teams’ continuous focus on quality and continuous delivery by establishing and revisiting Definition of Done✅ Supported the teams on delivery controls, compliance to minimize operational, and reputational risk ✅ Understood domain architecture and targets to identify upstream and downstream dependencies and to support the team in risk management✅ Worked with the teams to proactively identify impediments and appropriately resolve them by using network of peers and formal channel✅ Supported Release Train Engineers, Product & Tech Teams to remove impediments and manage dependencies for delivery✅ Coached Product Owner and team on backlog refinement and prioritization✅ Coached the team to improve collaboration and self-organization✅ Communicated with leaders across the organization on a regular basis to establish transparency