Taking care of overall Operations of Authentic Fast-Moving Consumer Goods manufacture organization.

Leading & Managing Front Office Operations of the largest 495 rooms property in Bangladesh.

Responsibilities:• Being Head of the Department; I am managing overall Front Office Operations;• Attending daily Morning Meeting and play an important part from Operations Department;• Working closely with General Manager to execute the mission of Hotel Sarina;• Monitoring efficiency of all processes of Front Office Department;• Creating a positive work environment for employees;• Meeting regularly with upper management to stay up-to-date with organizational changes… Show more Responsibilities:• Being Head of the Department; I am managing overall Front Office Operations;• Attending daily Morning Meeting and play an important part from Operations Department;• Working closely with General Manager to execute the mission of Hotel Sarina;• Monitoring efficiency of all processes of Front Office Department;• Creating a positive work environment for employees;• Meeting regularly with upper management to stay up-to-date with organizational changes, issues and improvements;• Maintaining regular training, motivating, counseling, promoting, hiring for Front Office Department;• Leading a team of over 25+ associates including Guest Service Managers, Duty Managers, and Supervisors etc.• Work closely with DOSM to execute the Rooms Budgets for the fiscal year and give inputs where ever required; • To check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior;• Being responsible for entire Hotel being MOD;• To conduct and ensure the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with General Manager, and HR Manager. Show less

Being Duty Manager from Pre Opening, had lot of team & department setup experience. Such a honor it was getting the opportunity being a part of a quite large Front Office team for the stylist most 5 star hotel establishment in Bangladesh until now. Nevertheless had lot of opportunities to learn from diversified group of foreign experts throughout my service.Responsibilities:• Being a Pre- Opening Duty Manager of front office department I am more into training, team building… Show more Being Duty Manager from Pre Opening, had lot of team & department setup experience. Such a honor it was getting the opportunity being a part of a quite large Front Office team for the stylist most 5 star hotel establishment in Bangladesh until now. Nevertheless had lot of opportunities to learn from diversified group of foreign experts throughout my service.Responsibilities:• Being a Pre- Opening Duty Manager of front office department I am more into training, team building, supervising staffs, assisting setup;• Monitoring efficiency of all processes;• Creating a positive work environment for employees;• Meeting regularly with upper management to stay up-to-date with organizational changes, issues and improvements;• To check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior;• Coordinating with all departments concerned in order to maintain Front Office functions properly• To responsible for front office operation during the absence of Front Office Manager (HO).• To conduct and ensure the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders. Show less

Being Duty Manager from Pre Opening, had lot of team & department setup experience. Such a honor it was getting the opportunity being a part of a quite large Front Office team for the stylist most 5 star hotel establishment in Bangladesh until now. Nevertheless had lot of opportunities to learn from diversified group of foreign experts throughout my service.

Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To… Show more Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To communicate with other concern department with guest issues/requirements; Need to follow up with Travel management as per Guest requirements; To communicate with outside vendors in daily basis; Follow up all the email corresponding with travel agent and local corporate companies; Working as a Night Manager during night shift; Follow up guests queries over email and other online portals.Administrative Activities:• Implementing administrative tasks relevant to area of activity and reports on it;• Updating administrative data (indicators and monitoring tools);• Handling contacts with participating parties according to the level of their contribution to the project;• Having curiosity to enhance personal capabilities;• Taking regular briefing to the team;• Attending HR trainings;• Responses to letters and emails;• Summarizes and analyzes important points in the responses made;• Identifies useful documents and information within the department's sector and handles their distribution;• Having curiosity to enhance personal capabilities;• Works alongside relevant networks to ensure smooth communication, while respecting rules on discretion and confidentiality. Show less

Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To… Show more Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To communicate with other concern department with guest issues/requirements; Need to follow up with Travel management as per Guest requirements; To communicate with outside vendors in daily basis; Follow up all the email corresponding with travel agent and local corporate companies; Working as a Night Manager during night shift; Follow up guests queries over email and other online portals.Administrative Activities:• Implementing administrative tasks relevant to area of activity and reports on it;• Updating administrative data (indicators and monitoring tools);• Handling contacts with participating parties according to the level of their contribution to the project;• Having curiosity to enhance personal capabilities;• Taking regular briefing to the team;• Attending HR trainings;• Responses to letters and emails;• Summarizes and analyzes important points in the responses made;• Identifies useful documents and information within the department's sector and handles their distribution;• Having curiosity to enhance personal capabilities;• Works alongside relevant networks to ensure smooth communication, while respecting rules on discretion and confidentiality. Show less

Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To… Show more Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To communicate with other concern department with guest issues/requirements; Need to follow up with Travel management as per Guest requirements; To communicate with outside vendors in daily basis; Follow up all the email corresponding with travel agent and local corporate companies; Working as a Night Manager during night shift; Follow up guests queries over email and other online portals.Administrative Activities:• Implementing administrative tasks relevant to area of activity and reports on it;• Updating administrative data (indicators and monitoring tools);• Handling contacts with participating parties according to the level of their contribution to the project;• Having curiosity to enhance personal capabilities;• Taking regular briefing to the team;• Attending HR trainings;• Responses to letters and emails;• Summarizes and analyzes important points in the responses made;• Identifies useful documents and information within the department's sector and handles their distribution;• Having curiosity to enhance personal capabilities;• Works alongside relevant networks to ensure smooth communication, while respecting rules on discretion and confidentiality. Show less

Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To… Show more Responsibilities:  Being a Duty Manager of front office department I have to Supervise the operations of the front office to ensure an optimal level of service and hospitality is provided to the guests;  To Creates 100% customer satisfaction by providing fast and friendly genuine hospitality and by exceeding Guest/customer expectations; Need to pre allocate the room before of Guest arrival to check-in; Responsible for providing the highest level of Guest service; To communicate with other concern department with guest issues/requirements; Need to follow up with Travel management as per Guest requirements; To communicate with outside vendors in daily basis; Follow up all the email corresponding with travel agent and local corporate companies; Working as a Night Manager during night shift; Follow up guests queries over email and other online portals.Administrative Activities:• Implementing administrative tasks relevant to area of activity and reports on it;• Updating administrative data (indicators and monitoring tools);• Handling contacts with participating parties according to the level of their contribution to the project;• Having curiosity to enhance personal capabilities;• Taking regular briefing to the team;• Attending HR trainings;• Responses to letters and emails;• Summarizes and analyzes important points in the responses made;• Identifies useful documents and information within the department's sector and handles their distribution;• Having curiosity to enhance personal capabilities;• Works alongside relevant networks to ensure smooth communication, while respecting rules on discretion and confidentiality. Show less

Responsibilities:  Ensuring the smooth operation of the entire Front Office;  Lead and coach the team towards achieving highest level of exceptional guest service;  Ensure that all guests receive personal service to the highest degree of courtesy and be informed of the hotel's facilities;  Handle situations and process proactive attitude with the ability to act with good judgment and common sense on a day to day basis regarding assigned duties;  Maintain a very good… Show more Responsibilities:  Ensuring the smooth operation of the entire Front Office;  Lead and coach the team towards achieving highest level of exceptional guest service;  Ensure that all guests receive personal service to the highest degree of courtesy and be informed of the hotel's facilities;  Handle situations and process proactive attitude with the ability to act with good judgment and common sense on a day to day basis regarding assigned duties;  Maintain a very good liaison with the Govt. Offices/Organizations;  Look after the health safety issue of all the in-house guests of the Hotel and develop/ implement corrective action plan based on the requirements of the guests and colleagues;  Anticipates and responds to guests in a friendly and positive manner;  Responsible for providing the highest level of service; Deal With All Complains of Guest Directly. Show less

Responsibilities:  Making rosters;  Preparing the daily reports;  Following up the expected arrivals & departures;  Handling reservations from sales;  Making instant decisions when required;  Keep Job Services area & Business Area clean & tidy as per resort standard;  Respond to Guests Queries for information;  Arrange for services requested by the Guest by coordinating with other departments as deemed necessary.

Had an experience of working on this till this project lasted...

Have to manage a team of 25 agents for a Australia Based Campaign.

Have managed a team of 50 agents for a outbound telemarketing "Contact Center" for Australia & USA based clients.

Responsibilities:  Keep the front office & back office clean & tidy as per Starwood standard;  Using room keys;  Preparing wireless internet cards with departing shift;  Updating in-house, arrival, departure, and room status reports;  Checking telephone interfaces throughout shift;  To give support to GSA as well as entire Front Office to obtain smooth operation.