In my role as an IT Business Analyst at the National Exhibition Centre, I have been instrumental in guiding project managers to articulate problem statements, refine scope, and align project objectives with business goals. Utilising POPIT/PESTLE analysis, I evaluate change management impacts and proactively mitigate risks. Collaboration is central to my work, as I collaborate closely with diverse stakeholders, including business partners, suppliers, and consultants, fostering consensus and buy-in. I lead the documentation of current workflows using BMPN diagrams, ensuring clarity across all channels. Employing the MoSCoW method, I adeptly prioritise requirements, optimising resource allocation for both functional and non-functional needs.Following are some of my signature accomplishments:• Met all business needs with technical specifications for supplier implementation by liaising with solutions architects.• Identified critical issues through business process analysis, enabling targeted interventions and process optimisation.• Boosted efficiency across organisation with centralised SharePoint repository, slashing IT project delivery times by 15%.• Optimised stakeholder engagement strategies by leading change management workshop, facilitating IT team collaboration.• Compiled a business case to transition to ISP, evaluating risks, costs, and benefits, facilitating efficient resource allocation.• Ensured seamless execution of multiple large and medium sized projects within a fast-paced corporate business environment by collaborating with cross-functional teams and executive leadership.

As a CRM Business Analyst, I spearheaded various COTS options through meticulous market analysis, advocating for the optimal CRM solution by delineating costs and advantages within a comprehensive business case. Collaborating closely with the Project Manager, I contributed to crafting the PID and RAID log, identifying critical success factors and associated risks to proactively mitigate potential issues. Through comprehensive analysis, I developed a communication plan leveraging the RACI matrix to ensure efficient project communication. Utilising BPMN, Additionally, I curated an agile user story catalogue and detailed UAT acceptance criteria, ensuring thorough testing and alignment with user needs. Some of my notable achievements include:● Led UAT due to testing resource constraints, ensuring comprehensive testing coverage and product quality.● Transformed business needs into UML use case diagram to visualise the TO-BE, facilitating alignment between business objectives. ● Gathered and crafted requirements through observation, workshops, and meetings, fostering comprehensive project understanding. ● Elevated stakeholders’ satisfaction by facilitating PO and SMEs in identifying stakeholder needs and prioritising via MoSCoW method.● Authored user guide for CRM training of sales and marketing personnel, enabling seamless adoption and utilisation of the CRM system.● Contributed to implementation of high-quality CRM solution within sales and marketing department by leveraging Agile/Scrum methodologies, resulting in increasing 32% leads generated within first two months of launch.

As a Senior Manager/Business Analyst, I led a dynamic 22-member team in elevating lesson quality, delivery style, assessment methods, student behaviour, and staff development. Leveraging SWOT analysis and competitor scrutiny, I devised actionable improvement strategies considering internal and external factors. Through SMART objectives-aligned tactics, I ensured teaching standards met government compliance. I defined project scope, established Critical Success Factors (CSFs), and set Key Performance Indicators (KPIs) for effective measurement. Utilising RACI matrices and communication plans, I facilitated seamless strategy execution. Consulting with senior managers from esteemed schools, I arranged CPD sessions for staff enrichment. Following are some of my key contributions:● Provided staff coaching via workshops, delivering constructive feedback for effective change implementation.● Streamlined staff induction and classroom protocols with intuitive flowcharts, enhancing operational efficiency.● Enhanced school's overall judgment to 'Good'. Enabled fee increase for next intake, leading to 32% revenue growth. ● Influenced Ofsted inspectors, resulting in 'Good' grade for Leadership and Management; commended by senior inspector for professionalism.● Analysed performance data, observed lessons, and surveyed stakeholders to track current status and identify improvement opportunities.● Improved student attitude and school perception from 'Inadequate' to 'Good'. Reduced behavioural incidents by 92% and absences by 95%.● Elevated teaching and learning standards across all faculties of medium sized private school thorough successful project execution, supporting strategic planning to streamline and introduce new processes and practices.

As an Assistant Business Development Manager, I conducted thorough market research to guide decisions on location, food offerings, pricing strategies, and enhancing overall user experience. I played a pivotal role in developing standardised training materials to ensure consistency across all locations, facilitating efficient operations and customer service. Additionally, I collaborated closely with suppliers to procure top-quality ingredients, equipment, and furnishings at competitive prices, contributing to the establishment's success and reputation for excellence.Some of my key accomplishments include:• Reduced waiting times by 50% through implementation of efficient production line.• Elevated brand identity with bespoke designs for logos, menus, uniforms, and takeaway packaging.• Optimised service efficiency by bar area redesign and crafting process maps for sales process enhancement.• Increased over 35% sales and profitability training and mentoring staff members on innovative sales techniques.• Assisted CEO in expanding independent coffee house to four outlets and introducing a dessert parlour within 5 years.• Established distinctive selling propositions, including premium food, unique coffee blends, prompt, and personable service.• Enriched customer experience with educational coffee history displays, handcrafted/digitally designed by expert collaborators.• Contributed to business development across enterprise by supporting decision-making for service enhancement and expansion.

Alongside my main role as a senior maths teacher, I worked closely with the PM and middle managers to improve numeracy across all faculties in a medium sized state school.

• Launched Young Enterprise to offer pupils comprehensive enrichment programme, supported participants after-school and during lunchtime breaks.• Maintained thorough understanding of developments within mathematics teaching practice, regularly researching new topic areas, and devising curriculum materials.• Planned and prepared high-quality lessons, engaging and motivating students to maximise learning potential. Achievements:Pupils received excellent SATs results, 42% of year 9 pupils achieved 1 grade better than expected and 23% achieved 2 grades above expected.