Officer - Business Solution, Strategy And Business Development
Current- Managed the development and lifecycle of three internal products used by over 400 bKash employees, streamlining operational tasks and improving workflow efficiency- Collaborated with stakeholders to communicate product requirements, identify bugs, and propose enhancements, improving application performance and user experience- Supported Product Managers in driving product development, keeping documentation, checklists, and project plans up-to-date, and preparing reports and presentations to ensure clarity and completeness.- Led User Acceptance Testing (UAT) and performed thorough data sanity checks to ensure new functionalities met both product and user expectations with 100% data accuracy, minimizing discrepancies- Prepared report requirements for digitizing four operational reports into a centralized portal, enhancing access and reporting efficiency across the organization- Analyzed merchant acquisition data and developed an interactive dashboard, providing insights for top management and driving informed decision-making- Identified and resolved compliance and onboarding issues of e-KYC through stakeholder collaboration, reducing rejected applications by 45% and increasing successful e-KYC adoption by 135%