Extend personal service and attention to all guests, with particular emphasis on VIP Guests.Responsible in the absence of the Duty Manager /Front Office ManagerPrepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guestsMaintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilitiesMaintain and update guest history profiles through the Opera guest profile systemReview and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activatedBlock rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirementsGive courtesy calls and complete the daily call log as per established guidelines.Handling and solving guest problems and complaints.Supervising daily shift process ensuring all team members adhere to standard operating proceduresManaging reservationsNight Auditing and Rate ChecksReports AnalysisBills Settlement and Managing the QueriesManaging the executive floor reception.Handling cash and credit card transactions.