• Utilize statistical tools to perform data analysis, generating insightful reports for management periodically.• Efficiently archive, organize and computerize documents to enhance data accessibility and streamline operations.• Prepared revenue reports and invoices, and reconciled payments to ensure financial accuracy.• Calculating and projecting annual revenue based on customer acquisition rates, pricing, and market insights, contributing to data-driven decision-making.• Analyze and maintain accounts and all operational information.• Oversee and direct daily company administrative processes and procedures.• Strategically map-out, plan, and manage projects.• Organized and conducted comprehensive training sessions for volunteers, educating them on AGAM's products.• Equipped volunteers with the knowledge and skills to effectively increase customer engagement and satisfaction.• Tracked and reported customer complaints and feedback, maintaining a detailed repository for management and regulatory reporting.• Analyzed feedback data to identify trends and implement improvements, enhancing overall customer experience.• Maintain positive client and vendor relationships.

• Authenticate refund claims and diligently process them in compliance with the company's terms and conditions.• Efficiently archive, organize, and computerize documents to enhance data accessibility and streamline operations.• Regularly audit data to ensure data integrity. Utilize statistical tools to perform data analysis, generating insightful reports for both management and customers on a periodic basis.• Preparing comprehensive account statements for all refund processes, enhancing transparency and clarity for customers.• Produce comprehensive reports on customer refunds and diligently maintained records of customer status and professional interactions.• Ensure accurate customer payment verification and performed efficient payment gateway reconciliation, ensuring financial records' accuracy.

• Evaluating the authenticity of the refund claim.• Processing the refund claim in keeping with the terms & conditions of the company.• Checking various details about the refund claim.• Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently.

*Give Technical support over phone to Customer on Samsung product (Like Mobile, Television, Refrigerator, Washing Machine etc).*Solve Technical Problem of Mobile & TV using Remote Management System.*Provide solutions and alternatives based on customer needs.*Support Samsung internal Knowledge Portal.*Support Samsung E-mail Department.*As a Mentor

*Give Technical support over phone to Customer on Samsung product (Like Mobile, Television, Refrigerator, Washing Machine etc).*Solve Technical Problem of Mobile & TV using Remote Management System.*Provide solutions and alternatives based on customer needs.