•Monitoring, maintaining, and following up on IT and Telecom equipment and services to meet MSF standards and future needs.•Provide technical support and guidance by resolving end users' day-to-day issues and queries related to various technologies.•Assisting with IT and Telecom budget preparation and providing technical expertise for local procurement.•Ensuring compliance and adaptation of IT and Telecom policies to support mission requirements and development.•Supervising and enhancing data security protocols to ensure protection and recovery of data in emergencies.•Offering technical and educational support and training to users on IT and Telecom systems.•Reporting on IT and Telecom progress, updating documentation, and archiving information in line with MSF guidelines.•Plan and report on site visits to ensure effective management of IT and Telecom responsibilities, including resolving issues and queries of end users during these visits.•Serving as the SharePoint focal person for the mission, managing and coordinating SharePoint-related tasks and support.•Handling and preparing billing submissions for various telecom services to ensure accurate and timely processing.•Performing specialized tasks as defined in the job description and directed by the line manager.

• Performing network scanning using Nmap, including conducting port scanning, host discovery and interpreting results to identify security risks.• Managing and configuring switches, access control systems, WLAN, Huawei SIM router and QuickBooks, ensuring system performance and availability.• Managing Kaspersky Antivirus solutions and conducting regular updates and scans to ensure a high level of protection against various malware threats.• Managing RDS on Windows Server 2019, creating quotas for users and managing RDS Per Device CALs. • Providing end-user support for both on-site and remote users, resolving hardware and software issues while implementing best practices to enhance user experience.• Managing project workflows using ClickUp and Asana, ensuring seamless task coordination, timely project completion, and effective communication across teams."• Coordinating with external vendors to ensure seamless collaboration and timely delivery of goods and services.• Managing procurement of IT equipment, ensuring cost-effective solutions and timely acquisition to meet organizational needs.• Performing server and end-user system backups using offsite drives and software solutions.• Creating and designing reports and documents using a variety of desktop publishing software to effectively communicate complex information in a clear and visually compelling manner.• Configuring and troubleshooting Wired and Wireless camera.• Managing WordPress websites and Email accounts.

• Analyzed logs to identify and remove sensitive company information using established policies to ensure the security and privacy of organizational data.• Configured/Administered firewalls, intrusion detection systems (IDs), Data diode, thin client, switches, routers, frequency jammers, Access points, PRIs, and Anti-Virus solutions. • Planned and enforced system-level policies in an Active Directory environment, configuring group policies and access controls to restrict user access to sensitive data and resources.• Implemented incident escalation procedures for swift resolution of critical issues during high-severity incidents to minimize downtime and impact.• Performed hardening of PCs and mobile devices to enhance security against potential threats.• Managed IT infrastructure and facilities, overseeing operations and conducting regular inspections for proper functioning. Also, handled vendor relationships for timely maintenance and repairs.• Oversaw the helpdesk function, ensuring timely resolution of user issues and inquiries.• Led and supervised IT team, providing guidance and conducting performance evaluations.• Implemented physical security controls to safeguard IT infrastructure• Collaborated effectively with external vendors and service providers, ensuring seamless delivery of IT services and support.• Created network diagrams using Microsoft Visio for complex infrastructures.• Proficient in conflict management, employing negotiation techniques, proactive resolution approaches.• Managed official correspondence, ensuring accurate and timely communication.• Performed administrative responsibilities, managed inventory and procurement.

• Configuration and administration of FortiGate firewalls.• Configuration administration and troubleshooting problem in Cisco switched network.• Configuration administration and troubleshooting of LAN to LAN IPSEC VPNs and SSL VPNs.• Configuration of VLANS, ACLs and policy routing at various control points inside the network creating adequate routing and switching inside the network.• Administration of Active directory domain servers, DHCP and DNS servers.• Configuration and maintenance of SolarWinds NPM as network monitoring system in enterprise.• Configuration and administration of VMs on VMware ESXi Host machines.• Planning new network configurations and integrations into existing networks to maintain optimal performance.• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses• Set up user accounts, permissions and passwords and defining network policies and procedures.• Installation and Configuration of Kaspersky Anti-Virus Server.• Designing and Configuration of Queue Management System.• Configuration and management Of Tp-link Controller-based Wi-Fi network.• Resolving technical problems reported by end-user• Managing IT Help-Desk

• Supervising and executing various IT projects.• Performing pre Installation site surveys.• Configuration of Planet Access switches and Access points.• Gathering requirements, making HLD and defining scope of work.• Performing Network Troubleshooting and ensure preventive maintenance.• Ensuring & check layer one work performed by Associate Engineers.• Delivering detailed session training to the customer on project completion.• Configuration management and troubleshooting of Cisco 29xx and 37xx switches.• Performing installation & commissioning of equipment as per customers’ requirements.• Providing after sales support to customers related to products/services’ issues and complaints.• Configuration, management and proactive maintenance of Solar wind NPM, a network management system.• Handling customer product related complaints efficiently and resolve them by diagnosing and troubleshooting.• Demonstrating Proof of Concept (POC) with clients for various switches, access points and physical security equipment for instance cameras and Biometric access control devices.

IP Public Addressing System design and configuration for Centaurus the Mall-Islamabad:Designed and configured 300+ IP based public speaking and addressing system (ITC) for a big shopping Mall in Islamabad with 50+ IPCOM based switches utilizing VLAN and trunking configuration features of switches.