Achieves regional sales operational objectives by contributing regional sales info & recommendations to strategic plans and reviews; preparing and completing action plans; implementing sales strategies, productivity, quality, and customer-service standards; resolving problems; completing internal audits; identifying trends; determining regional sales system improvements; implementing change.Monitoring activities and initiatives to manage churn by analysis and skimming daily, weekly and monthly churn data to strategize, reporting and plan follow-up actions; Managing churn with appropriate campaigns, activities and inter departmental coordination to tweak the root cause and further strategize for better delivery of services.Accomplishes sales and organization mission by Retaining the ongoing business relationships and further strengthening for more opportunities like virtual and in person gatherings, trainings, activity building and resource building sessions.Using Excel for reporting and ad hoc analysis with business intelligence self-service tools and data warehousing using high volumes of data spanning multiple systems for customer retention / churn; further using the data for data visualizations, forecasting, dashboards and extensive reportingEstablishes new sales opportunities from Energy and Chinese sector in accordance with company objectives.Maintains customer expectations by providing problem solving approach & expanding institutional customer base by managing team; building and maintaining rapport with key customers; identifying customer opportunities.Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned domains of Connectivity and Solution sales; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Managed the team for new sales and telemarketing campaign along with resolution of escalated customer service-related cases and queries.• Compilation of Contact Center Daily Reports in the form of Shift Highlights and providing team’s feedback of their daily performance. • Dealing with and retaining potential customers and achieving daily and monthly Contact Center Targets beset within KPI.• Achieved best Team for achieving and leading the KPI target in FY 2006-2007

• Managed, supervised & controlled the NCC program running all over the country. Instructed and directed IT-Coordinators at Regional offices for accomplishment of daily, monthly and yearly tasks. • Planned comprehensive feasibility and cost analysis study for entire country wide network infrastructure. Reduced cost of the NCC & CP Program with correspondence with Sri Lankan and UK team members. • Provided technical, administrative and network support consultancy for computer networks. Initiatives for defining new policies for security & products• Promoted from Regional IT team to Assistant Manager at Head office for driving the NCC & CP Program with optimum data analysis and management.