Nasir Latif D Email & Phone Number

Gurugram, Hr, In

India

India

Gurugram, Haryana, India

Gugaon Corporate Office

Key Performance areas• Managing 46 team member including with their 6 Team leaders, 2 Asst Managers and 5 Field CRO in metro Cities.• Achieving targets on a daily basis and follow procedures in compliance with SLAs.• Conducted weekly one-on-ones to enhance sales and closing skills.• Keep a keen check on the revenue generated by every CRO and teams.• Assuring the best customer service given to customers with proper follow ups.• Coaching the SME’s and Team supervisor to move for the next level.• Floor huddles for the process update, contests and feedback from the Top Management.• 3 + years in Real estate in revenue and acquisitions. (Sales, Services, Marketing, Hiring and Training). Significant Achievements In Makaan.com :• Set up the Acquisition Process at Gurgaon Contact Center successfully.• Streamlining discipline & communication protocol for the entire contact center.• Gained reputation for uncompromising commitment to subscriber retention and exceptional customer service, attributed to continuing increases in ticket sales revenues.• Received 2 times awards as best Manager in terms of supply (Properties) on website. Took 1.5 Lakhs properties to 10 Lakhs above and became no. 1 Real Estate portal in terms of supply.• Received 4 times awards as in terms of best Manager in the entire contact center.• Received 1 award as best revenue Manager in Hong Kong in official sales meet.

Gurgaon, India

Key Performance areas• Managed a team of 25 associates & 3 SME and 2 Team Coach.• Achieved targets on a daily basis and follow procedures in compliance with SLAs.• Keep a keen check on the revenue generated by every agent.• Assuring the best customer service given to customers with proper follow ups. Responsible for performance and coaching for the assigned team.• Floor huddles for the process up date, contests and feedback from the clients.• Handing different clients (Insurance Companies) for their product updates, queries and feedbacks.• Responsible for call monitoring and providing coaching and feedback to the team member• Motivating the team members through various means like special incentives, recognition, gifts and promotion recommendations etc.7. 2 years of experience in Life and health Insurance Industry in my initials career. Sales and Services.8. 3.8 years in Term and life Insurance. Significant Achievements In Policy bazaar.com:• Set up the Sales Process at Noida Contact Center successfully.• Made the Noida Contact Center profitable for the organization for the first time in the history of contact center in Policy Bazaar.• Streamlining discipline & communication protocol for the entire contact center.• Received 6 times awards as best in terms of performance in the entire contact center.• Received 8 times awards as in terms of best conversion in the entire contact center.• Received 4 promotions in 5 Years in Policy Bazaar.com.

India

Spent 6 month in Pepsi @Jai beverages private ltd in Jammu City.

Management Development Program Sales And Negotiation Skills.

management development program, sales and negotiation skills

Master Of Business Administration (Mba), Sales, Distribution, And Marketing Operational Strategy., 2

Activities and Societies: athletes modelling

Bachelor Of Arts - Ba, Political Science And Government, 1St Grade

Activities and Societies: I was appointed as President of my College for 2 Years. We conducted 3 successful event cum seminar on prominent.

Diploma Certificate, Basic Computer Skills