Technical Support Specialist
CurrentMonitor and maintain computer systems and networks to ensure optimal performance and stability.Provide guidance to staff or clients in setting up systems or resolving technical issues, both in person and remotely.Install and configure computer hardware, operating systems, and programs or applications to meet organizational requirements.Carrying out findings and gathering and writing reports on the status of all software and hardware in the organizationCarrying out diagnostics on malfunctioning hardware or softwareExecuting security checks on all systemsAdministering data by overseeing the organization’s data, including client information and customer informationTroubleshooting common IT problemsRespond promptly to call-outs within agreed time frames, working diligently to resolve issues until completion.Maintaining and upgrading systems by ensuring that current systems are updated and running smoothly.