Nasir Khan Email and Phone Number
A qualified IT Professional with 10+ years of experience including 7 years of experience as a ServiceNow suite developer and administrator. Experience in Configuring Applications using the ServiceNow tool, used in ITIL Management. Strong understanding of ITIL V3 and V4. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.Proven track record of working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, and CMDB. Good understanding and knowledge of all phases of the software development life-cycle (SDLC), also familiar with methodologies like Waterfall, Agile/Scrum, etc.I have had the exposure to develop core and custom solutions in an expanding ServiceNow environment. Demonstrated success in developing and seamlessly executing Helpdesk/Service Desk, IT Service Management, Asset Management, Change Tasking, Service Level Agreements, and Service Request Management plans in fast-paced corporate environments. Highly organized, creative problem solver who excels at guiding others through complex situations and advising on implications.Accomplishments:• Deployed custom HR module while integrating with third-party HR system• Created all JavaScript logic (validation, animations, transitions, template, date picking, etc• Understanding and experience of ITSM, ITAM, HR, ITBM, CMDB, ITOM, Service Catalog, and Portal• Used scripting tools and ServiceNow functionality to create a script that automates rote tasks being done in ServiceNow• Experience working on SaaS (Software as a Service) based tools (ServiceNow), with a focus on implementing ITIL processesExpertise: ServiceNow Administration, IT Service Management, Project Portfolio Management, Systems Deployment, Design & Development, Configuration Management, ITIL, IT Operations Management, Databases, Programming Languages, Software Development, Service Level Agreements, Agile/Scrum, Web Services, Service Catalog, ServiceNow Modules, Helpdesk/Service Desk, Change/Asset Management, JavaScript, Jelly Script, HTML, Ajax, C, C++, Java, J2EE, SQL, PL/SQL, COBOL, Incident Management, UI Customization, HR Service Delivery, and Creative Problem Solving.Reach out to me:📧 nasirkhan.ping1@gmail.com
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Servicenow DeveloperUniversity Of Central FloridaOrlando, Fl, Us
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Servicenow DeveloperUniversity Of Central Florida Jun 2020 - PresentOrlando, Fl, UsKey Responsibilities:• Developed system integrations and process automation within the ServiceNow instance and other Information Services applications.• Implemented and innovated ServiceNow solutions in ServiceNow as assigned.• Followed, maintained, and applied documentation best practice policies, procedures, and processes throughout ServiceNow development.• Worked closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.• Used scripting tools and ServiceNow functionality to create a script that automates rote tasks being done in ServiceNow.• Specialized in IT Service Management (ITSM), IT Operations management (ITOM), and IT Business Management (ITBM) applications and provides forms-based workflow application development.• HR Service Delivery and HR Case management experience.• Tested, analyzed, collaborated, and assisted with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications, or modules.• Maintained and administered the implemented instance of ServiceNow modules including Incident, Change, Problem, and service catalog.• Created various front-end forms, associated Client Scripts, and UI Policies, including advanced customizations that require modifications of UI Pages/Macros.• Worked on custom HR projects and out-of-the-box HRSM.• Hands-on experience in CreateNow suite, PPMC Suite, HR Case Management, and On-Call scheduling modules.• Deployed custom HR module while integrating with third-party HR system.• Worked on developing and promoting scoped applications. Troubleshooting access issues within scoped applications.Environment: ServiceNow, ITSM, ITOM, ITBM, Human Resources, Discovery, Change Management, Knowledge, Service Catalog, Integration, CSS, HTML, Web Services, CMDB, MS SQL server 2008, Angular, Ajax Service Oriented Arch, Web Services, File builder, ServiceNow Module Testing.
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Servicenow Admin/DeveloperDiscover Financial Services May 2018 - Jun 2020Riverwoods, Il, UsKey Responsibilities:• Developed and configured Business Rules, Scripts included UI Policies, Catalog Client Scripts, and Client Scripts, and Scheduled Jobs.• Worked on Agile methodology for software development.• IT Service Management applications development on the ServiceNow platform to automate the day-to-day corporate business processes.• Created all JavaScript logic (validation, animations, transitions, template, date picking, etc.• Designing new Workflows and modifying the existing workflows according to new requirements in an efficient manner.• Implemented CMBD from the scratch. Configured multiple forms for asset module using configuration management database.• Interaction directly with functional/process owners over the phone or via WebEx to understand the business processes and new requirements.• Developed several client-side scripting, catalog, UI, and server-side scripting based on business rules.• Migration from BMC remedy to ServiceNow using SOAP integration.• Worked on User Management to add, update and deactivate users in ServiceNow.• Followed the Release process to develop and deploy the code in development to production environments as per proper approval from functional leads.• Deployment checklist and test case document preparation.• Deploying the developed code to Stage/QA/Production instances using Update Sets.• Providing support during the UAT process and postproduction deployment.• Key contributor to Service Integration ITSM Tools team including configuring ITSM tools to engage effectively over the Service Integration Layer, building Web Services for different technologies, and providing support for demos to internal stakeholders and client stakeholders.• Created technical specification documentation after all the work has been done.Environment: Service Catalog, Asset Management, Analytics, Incident Management, Problem Management, JavaScript, ITIL, UI actions, Ajax, Html, jQuery, jelly script, and glide script. LDAP. -
Servicenow Developer3M Feb 2016 - May 2018St Paul, Mn, UsKey Responsibilities:• Designed and maintained Service Portal for user access to Knowledge Base and Service Catalog.• Designed and implemented custom UI for lab users using AngularJS, JavaScript, and HTM.• Created custom widgets, pages, themes, search sources, CSS style sheets, angular providers, etc.• Designed and implemented custom classes for enabling dynamic Inbound REST calls which were not provided by ServiceNow.• Enabled users to access specific knowledge features using the portal framework.• Create Order Guides according to the client’s requirements.• Created a customized role with all the required access to the entire application for the admin of GRC.• Submitted the documentation and trained the GRC users on the ServiceNow GRC application.• Create and load catalog items and record producers.• Developed a website using Java Servlets and REST Web services for credit card payment through PayPal API.• Worked on the upgrades.• Worked on customizing user interface including forms, and lists, and created record producers for incident and change management.• Build reports, gauges, and home pages.• Create and use update sets to move customization between systems.• Search, populate, and customize the knowledge base.• Integrated Twilio with ServiceNow for Voice Alert Notification using REST API.• Assisted in the enforcement of development deadlines and schedules.• Managed users’ and groups’ access rights, business rules, global controls, and scripting.• Provided constant OPS support in solving the issues.• Configuration of Email Notifications and Alerts to notify users about specific activities in the system.• Developed operational requirements documentation and trained operational staff to maintain solutions.Environment: ServiceNow Asset, Change Management, Integration, CSS, HTML, Web Services, CMDB, MS SQL server 2008, Angular, Ajax Service Oriented Arch, Web Services, File builder, ServiceNow Module Testing. -
Servicenow Developer/AdminExperian Aug 2014 - Feb 2016Costa Mesa, Ca, UsKey Responsibilities:• Involved in ServiceNow Administration.• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.• Worked on creating various front-end forms, associated Client Scripts, and UI policies, including advanced customizations.• Configured ServiceNow discovery and orchestration.• Created Business Rules, Client Scripts associated Script included.• Designed Workflow, along with standard Workflow templates which can be reused.• Configuring Data sources and transform maps for CMDB.• Built Citrix integration to load virtual and desktop groups into CMDB tables.• Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes.• Worked on integrations within and outside of ServiceNow.• Worked on ACLs including creating new roles and moving those to the next instances.• Responsible for creating homepages including basic reporting, gauge configuration, and dashboard presentation.• Created scheduled jobs, scheduled reports, and scheduled workflows.• Worked on developing and promoting scoped applications. Troubleshooting access issues within scoped applications.• Create templates for request and approval notifications.• Appam Migration to ServiceNow to create/remove CMDB relationships between Configuration Items and Business Applications.• Experience in Credential Management. Built CyberArk integration from scratch to store orchestration and discovery credentials externally to ServiceNow.• Involved in implementing ServiceNow Service Catalogs, Incident, Change, problem, and knowledge management.• Responsible for creating documentation on developed integrations.• Involved in moving update sets from instance to instance including testing the changes.Environment: Service Catalog, Asset Management, Analytics, Incident Management, Problem Management, JavaScript, ITIL, UI actions, Ajax, Glide Record, Html, jQuery, jelly script, and glide script. LDAP. -
DeveloperCvs Health Jan 2012 - Aug 2014Woonsocket, Ri, UsKey Responsibilities:• Designed and developed user interfaces using HTML, CSS, JavaScript, jQuery, and Ajax.• Suggested and advised clients to tactfully alter the workflow of applications to increase efficiency and ease of use.• Extensively used JavaScript for client-side validation.• Worked on the design of interfaces using web services of external applications.• Developed application based on SDLC software development life cycle.• Created user-friendly GUI interface and web pages using HTML, and JSP.• Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.• Designed intuitive responsive web pages using the concept of negative matins and percentages.• Experience with UI designing for open-source CMSs like word press, Magneto, Joomla, etc.• Responsible for base implementation using Struts for the presentation layer along with JSPs.• Responsible for implementation of the Validation framework in the project and integrating it with present interfaces.• Responsible for version control using Star Team.• Coordinating with the testing team for bug priorities.• Responsible for maintenance and fixing of production bugs.
Nasir Khan Education Details
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Evander Childs High SchoolHigh School Diploma
Frequently Asked Questions about Nasir Khan
What company does Nasir Khan work for?
Nasir Khan works for University Of Central Florida
What is Nasir Khan's role at the current company?
Nasir Khan's current role is ServiceNow Developer.
What schools did Nasir Khan attend?
Nasir Khan attended Evander Childs High School.
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