Nasir Mulani Email & Phone Number
Who is Nasir Mulani? Overview
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Nasir Mulani is listed as Senior Operations Manager at ContentCAB.IN, a with 33 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Nasir Mulani.
Nasir Mulani previously worked as Operations Manager at Atidiv and Training Manager at Atidiv. Nasir Mulani holds Train The Trainer from Dale Carnegie Training.
Email format at ContentCAB.IN
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About Nasir Mulani
Managed and supervised technical and professional development courses for major organizations- Excellent interpersonal skills with problem solving logical thinking and analytical abilities- Ability to identify potential, develop people, and motivate and set up a team from scratch- Post Graduate Diploma in Human Resource Management and Certified Scrum Master (2021)
Nasir Mulani's current company
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Nasir Mulani work experience
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Operations Manager
CurrentLead a team of Deputy/Assistant Manager/TLsand Trainers● Analytics & MIS: Handled a team of analyst andhelp setup dashboards using Power BI andExcel Data model● Strong knowledge and experience with thePower BI ecosystem (Power BI Desktop, PowerQuery, DAX, Power BI Service, etc)● Very good with DAX functions and can createcomplex DAX queries and M Query.● Hands On experience in Advanced MS Excel,MS VB /Macros, SQL and SSRS● Managing Operations: Proven workexperience as Operations Manager, handling ateam of 400 FTEs, rostering, attrition, and teamperformance management● Stakeholder Management: Build strongrelationships and maintained a visible presencewith multiple business groups, ensuring eachgroup's needs are understood and supported● Optimized business process: by usingadvanced analytic tools to analyze issues andpropose changes.● Budgeting: Experience in preparing the annualbudget, buffer model and forecasting. Prepare ahiring strategy based on the forecasting.● Change Management: Create and leadChange Management projects for clients - endto end.
Training Manager
Assistant Manager Training
Assistant Manager Training
- Team Management: Handled a team of 12trainers and a span of 800 FTEs trained acrossvarious lines of businesses- Attrition Management: Successfully reducedattrition during the training phase from 18%YTD attrition to 6%- Training MIS: Setup a Training ManagementInformation System from ground up- Assisted in researching and designing trainingprograms using ADDIE model for clients- Maintained a close working relation with theOnshore team to improve collaboration andbuild confidence
Trainer
- Deliver Voice & Accent and Process training to New Hires- Conduct sessions on effective Coaching and Feedback using GROW model for Mid and Higher lever managers- Delivering ‘How to provide Excellent Customer Service’ Training for all employees as a part of the Organizations initiative to improve customer experience- Mentor new trainers and coach them on people management, presentation, and facilitation skills
Subject Matter Expert (Team Lead)
- Handled a team of 30 associates, managing their performance and ensuring delivery of business target- Manage customer escalations by offering them alternate resolutions and following up regularly to ensure grievance is addressed
Customer Relations Advisor
- Retaining customers looking to move to different mobile service provider and help them upgrade to a new contract.
Customer Service Advisor
- Place orders for the items sold on the Telesales channel, take payments and handle after sales query.
Nasir Mulani education
Train The Trainer
Pgdba, Human Resources Management/Personnel Administration, General
Bachelor Of Arts (B.A.), Arts
Hsc, Science
Ssc, Ssc
Master Of Business Administration - Mba, Accounting And Business/Management
Frequently asked questions about Nasir Mulani
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What company does Nasir Mulani work for?
Nasir Mulani works for ContentCAB.IN.
What is Nasir Mulani's role at ContentCAB.IN?
Nasir Mulani is listed as Senior Operations Manager at ContentCAB.IN.
Where is Nasir Mulani based?
Nasir Mulani is based in Pune, Maharashtra, India while working with ContentCAB.IN.
What companies has Nasir Mulani worked for?
Nasir Mulani has worked for Contentcab.In, Atidiv, Capita India, Vodafone India Services Pvt. Ltd., and Vodafone.
How can I contact Nasir Mulani?
You can use AeroLeads to view verified contact signals for Nasir Mulani at ContentCAB.IN, including work email, phone, and LinkedIn data when available.
What schools did Nasir Mulani attend?
Nasir Mulani holds Train The Trainer from Dale Carnegie Training.
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