Mohmmad Nasir Email & Phone Number

Riyadh, Saudi Arabia

Client: Etihad Etisalat Company (Mobily) - KSA• Providing Level-1 Support in Mobily Enterprise Data Network (NOC) as well as Fix Service Networks.• Monitoring Major inter KSA, International upstream, MGN, Peering links through NMS (SolarWinds, Cacti, NPMCacti).• Escalate and coordinate all IGW related issues to Back Office and Transmission Teams.• Monitor Mobily Data Centers, Core devices, and Servers (All regions).• Escalating issues to concern teams via BMC Remedy ticketing tool.• Providing Front Desk Support for IGW, and EDN.• Troubleshooting LAN / WAN issues of Mobily Enterprise Network.

New Delhi, Delhi, India

Client: Amazon Internet Services India Private Limited• Handled escalations and resolved technical issues according to SLA.• Coordinating with various Service providers (Airtel, Vodafone, and Tata Communications) in caseany link (P2P, MPLS, ILL) is down.• Use of monitoring tools Everest IMS to diagnose, monitor and troubleshoot network failures.• Configuring and troubleshooting Routing protocols such as Static Routing, EIGRP, and OSPF.• Troubleshooting Switching technologies VLAN, STP, Trunking and EtherChannel.• Monthly taking backups of network devices (Routers, Switches).• Quarterly validation of network topology.• Quarterly failover testing of all MPLS links.• Coordination with Vendor for RMA of Devices.

Gurugram, Haryana, India

Client: Amazon Development Center India Private Limited• Imaging windows and mac laptops, including installation of required apps like MS Office, Outlook configuration, printer, and chime.• Support Windows and macOS users.• Manage all the IT Assets Details of the organization.• Coordinating with IT Vendor for warranty support and call logging.• Diagnose and troubleshoot technical issues, including account setup.• Remote desktop connectivity applications like Bomgar, and WebEx.• Managed MDM console (Mobile Device Management e.g.: Air watch agent, VM boxer).• Managing all Incident and Service requests through Remedy (ticketing tool).• Working on VPN (Cisco AnyConnect).• Handling VC & Projectors setups.• Assisting the user in performing Backup of data and p