Nasiruddin Master Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Nova Scotia, Canada

- Consistently provide top-tier after-sales and billing support via phone, email, and chat, achieving first-contact resolution, and boosting customer satisfaction and retention through efficient issue resolution and proactive communication- Successfully spearhead outbound projects including site surveys and campaigns, demonstrating adept organizational skills and increase team sales by 20%- Manage seamless equipment transitions, activating new devices and disabling old ones using CSG software to prevent service interruptions and maintain customer satisfaction- Submit billing tickets for account closure, refund requests and equipment removal after account closure through kip internal server

Windsor, Ontario, Canada

- Boosted customer satisfaction by efficiently resolving phone issues for 50+ clients daily with precision and speed- Optimised the customer onboarding process by providing comprehensive product and service information, resulting in streamlined procedures and heightened client satisfaction- Elevated client satisfaction and sales metrics through a deep grasp of business dialogue, facilitating more meaningful interactions and driving increased sales

Bharuch, Gujarat, India

- Expertly tackled PC hardware and software issues, meticulously documenting each resolution for efficient troubleshooting and comprehensive records management- Aided customers with imaging, installation, and OS upgrades, ensuring seamless transitions and enhanced user experiences- Acquired a foundational understanding of business dialogue through interactions with management members and vendors, facilitating more effective communication and collaboration- Efficiently managed and organized inventory, maintaining accurate records in a database for streamlined tracking and accessibility

Certification, Information Technology

- Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems - Troubleshoot.

Associate'S Degree, Electromechanical Technology/Electromechanical Engineering Technology