Extensive experience in engaging with internal and external stakeholders to tackle intricate business challenges. Led and involved hands-on in end-to-end agile software lifecycle, from analysis, design, development to implementation. Played key role in ideation, design and development of platforms and key capabilities for modern PSS encompassing NDC and ONE Order compliant customer-centric retailing, FFP, CRM, DCS, W&B, OTA, Meta Search, and Holiday systems. Implemented solutions for airlines of diverse models including complex network carriers. Drove the company to gain prestigious awards like the Asia Pacific ICT Awards 2021 for innovation.o In-depth involvement in functional and technical analysis, internal and external stakeholder collaborations and estimation for addressing challenging business needs.o Drove products and technology vision and roadmaps for a portfolio of airline products.o Defined architectures addressing maintainability, performance, availability, scalability, interoperability, and security.o Defined and maintained standards, guidelines, frameworks and tools for development and DevOps.o Extensive hands-on involvement in the entire life cycle of agile software development and implementation, delivering high quality solutions within schedule and budget.o Led and involved hands-on with cross functional teams while fostering teamwork.o Conducted regular design and code reviews, and drove continuous improvements.o Rendered expert advice to clients for addressing challenging business needs and navigated complex RFP processes presenting innovative solutions.o Drove airline systems migration and integration projects, driving modernization through phased transition approaches.o Spread-headed customer success initiatives and cloud-hosted services direction, ensuring comprehensive SLAs.o Employed a cutting-edge technology stack including Java, web, mobile, web services / API, analytics, AI/ML, and cloud technologies.

Collaborated with diverse business and technology stakeholders for solution ideation, analysis, and presentations. Led and involved hands-on for architecture, development, systems integration, and infrastructure across web, mobile, API, analytics, and cloud technologies. Championed digital transformation for airlines and airports with innovation. Directed technology policy, product roadmap planning and partnerships.Key Achievements:o Collaborated extensively on ideation, functional and technical analysis, and workshops to develop and present innovative solutions for complex business needs.o Led digital transformation with modernization initiatives for commercial and operational needs of global.o Led and involved hand-on with cross-functional teams of architects and developers for architecture, design, development, and DevOps, collaborating as a team.o Directed architecture and technology strategies for new-age order based PSS with complete back-office and multi-channel distribution including modern retailing capabilities.o Spread headed RFP and RFI processes, managing responses and defending proposals.o Established and enforced architecture, design, and coding standards, conducting regular reviews.o Designed data models and implemented core business components across various products.o Extensive involvement in pitching PSS solution to airline and travel industry stakeholders as well as directing user training sessions.o Conducted market research driving the technology and products roadmap while providing inputs for products marketing.o In-depth expertise in PSS standards and processes, involving both new and old world, such as SSIM, ATPCo, AIRIMP and EDIFACT messaging for GDS, codeshare and interline involving PNR, ET and EMD standards, GOV messaging, airport messaging, IATA NDC, and IATA IFG.o Designed and implemented deployment architectures for web and mobile applications on AWS and Azure, overseeing DevOps to meet stringent SLAs.

I strategically designed and implemented IT solutions for addressing business capabilities across the organisation involving sub domains such as hr and finance, network planning, revenue management, sales & distribution, flight operations, maintenance & engineering, and ground operations. Leveraging expertise in enterprise architecture, I led initiatives to align technology with business goals, enhance operational efficiency, and drive innovation across the organization. My role involved crafting robust IT strategies and processes, overseeing system selection and implementations, driving the buy versus build strategy and ensuring seamless integration of technologies to support the airline's growth and competitiveness in the industry, while leading the technology team.o Responsible for all aspects of formulating and implementation of IT Architecture and Infrastructure while fostering collaborative relationships with clients, colleagues, and external vendors. o Led and directed a cross functional team of architects, developers and system engineers.o Engineered core IT processes and procedures to drive efficiency and productivity.o Spread-headed RFP processes and implemented mission critical systems including PSS, DCS, flight operations, and in-flight solutions.o Analysed gaps in performance capability and identified/developed creative solutions to ensure continuous improvement of organizational output and group productivity.

Played a pivotal role in establishing the company as a leading player in the Middle East and Africa Passenger Service System (PSS) markets, recognized with a Best Employee Award for exceptional contributions for the Air Arabia Airlines Group. Led the architecture, development, and implementation of a modular, service-oriented, and highly scalable PSS with multi-channel distribution and B2C retailing capabilities, successfully adopted by Air Arabia Group and 10+ other airlines in the MENA region.Mentored and led cross-functional development and DevOps teams, collaborating with top management and stakeholders across IT, revenue management, sales, finance, HR, and operations to address complex airline business needs using agile methodologies. Engaged with diverse partners to ensure seamless integration and interoperability. Directed system expansions, driving feature enhancements, performance optimization, high observability, multi-hub interline operations, and global reach. Delivered modernization solutions that maximized revenue, improved operational efficiency, and enhanced the user experience for airlines and their customers.

Made major contributions for building and deliverying an airline passenger reservation system with integrated flight schedule management, pricing engine & eCommerce platform, involving in its research, analysis, architecture, design, development and implementation.

Contributed for analysis, design and development of web based online banking solution and online healthcare portal solution.Conducted training sessions for the team on domain and technology.

Involved in design, development and deployment of mobile apps for various platforms.