Collaborate with registration, venue, and HEI partners to drive growth and operational efficiency, fostering successful outcomes in a cohesive ecosystem.Cultivate strategic partnerships with stakeholders to facilitate registration and ensure client satisfaction.Social Media Campaigns (Meta & Google Ads)- Managed social media campaigns for IDP’s IELTS operations, (Facebook & Instagram) ads and Google Ads, resulting in a 20% increase in exam sign-ups and a 15% reduction in ad spend.Graphic Design & Content Creation : Created engaging visual content for social media platforms using DSLR photography, and Adobe Creative Suites.Implement innovative sales strategies to attract new partners and expand market reach.Analyze market trends and competitor activity to optimize business development and revenue.Recruit, train, and allocate staff for exam duties, ensuring a skilled and dedicated team for test delivery.Follow up with DHL/UPS and Cambridge for material shipments, ensuring timely and efficient logistics management.Coordinate with investigation teams for exam integrity.Oversee IELTS operations, addressing system issues and managing pre and post-exam matters for quality standards and client satisfaction.Manage purchasing and vendor payments, ensuring smooth procurement processes.Supervise candidate database management, ensuring accuracy, security, and accessibility for efficient operations and compliance.Achievements:Successfully negotiated and onboarded new registration partners, resulting in a 10%increase in registration volume within the year 2023.Strategical discount marketing campaigns resulting in a 20% increase in total registration volume for the period of Jan - Mar 2024.Current Projects :Projects:1. Enhancing candidate database management to access candidate information for improved customer experience.2. Addressing potential loopholes to uphold the integrity of exam assessments through innovative solutions.

• Conducting the test as per GLOBAL IELTS standards.• Entirely responsible for invigilators and supervision.• Handling all Pre, On Day & Post-exam services (2nd level inquiries)• Organize and supervise the marking of test materials, including staffing with appropriately qualified examiners and clerical markers.• Scheduling invigilators• Handling question papers and delivering the test.• Processing payments for Invigilators and Examiners. (Local & International)• IELTS marketing support (Social media posts and etc.)• Dealing with queries, test day incidents, and any misconduct occurrences and on par IELTS policies and procedures • Complaint resolving – All post - exam customer service operations• Familiar with IAM, IWAS, Test Sitting Administration and ORS systems.

Photography (Portrait, Building & Construction, Food, Landscape and Interior.)Skills• Prepare Equipment and Set • Assist During Photo Shoots • Edit Photos • Distribute Photos• Knowledge of photography equipment • Great Communicator• Food photography• Building & Construction photography• Event Management. Graphic Design & logo creation.Software Expert :. Canva. CapCut. Photoshop. Illustrator.CorelDraw

IELTS and Education UK Trainer: Provided training in IELTS and advised on UK education opportunities.Student Counseling and Registration: Conducted face-to-face counseling, registered students for courses, and managed parent engagement.Exam Counseling and Registration: Guided students through Cambridge and Edexcel exams registration.Technology Implementation: Utilized available technology resources to implement databases, ensuring smooth customer experiences.Complaint Handling: Managed all 2nd level complaints with proficient problem-solving and negotiation skills.

Bid and Proposal Support: Assist in bid preparation, ensuring compliance with client requirements and deadlines.Logistics Coordination: Coordinate client meetings and site visits, managing scheduling and materials for effective presentations.Sales Team Assistance: Provide administrative support, including report preparation and document management, to optimize sales operations.Company Certificate Management: Manage company licenses and certifications for regulatory compliance.Pre-Qualification Documentation: Prepare accurate pre-qualification documents in response to client requests.Executive Support: CEO AssistantPreparing presentations for client & project meetingsCoordinating with external vendors (digital media & ITP publications)Planning & organizing the stall for Qatar Construction Exhibitions.

• Handling Post-paid & Corporate customer inquiries.• Billing inquires• Technical Advises to the Customers

Curriculum Planning: Strategically design and develop class curricula to enhance student learning outcomes.Budget Management: Contribute to institute financial planning by effectively setting and managing budgets, ensuring optimal resource allocation.Student Behavior Support: Assist in maintaining a positive learning environment by providing guidance and support in managing student behavior.Appointment Coordination: Facilitate efficient operations by organizing meetings and appointments, ensuring timely communication and scheduling.Data Management: Proficiently handle data entry tasks to maintain accurate records and streamline administrative processes.Staff Administration: Support staff operations through efficient administrative tasks, contributing to a cohesive and productive work environment.Student Enrollment: Manage student registration processes, ensuring seamless enrollment and compliance with institute policies.