Nasos Panterlis Email & Phone Number

Greece

Athens, Greece

▪️ Provided business continuity and premium solutions on Disaster Recovery Plans, High Availability Infrastructures, Data Protection and Backup Strategies, through continuous consultation and support ▪️ Prepared all project proposals, in terms of technical specs, by designing and including tailored solutions based both to client needs and updated technologies, whilst also aligned to budget granted ▪️ Reduced response and resolution time of client tickets by allocating expert support engineers regarding client needs, whilst establishing procedures on problem-solving techniques’ categories ▪️ Accelerated storage’s uptime, performance and availability, by training the support engineers’ team on CEPH and in responding to daily internal needs (i.e. administration, maintenance, debugging) ▪️ Enhanced daily operations and ensured access to accurate and reliable information for all departments, by designing and maintaining a service knowledge management system (SKMS) ▪️ Resolved high-escalated tickets (3rd Level), requiring profound know-how, effective and timely performance, while establishing solid and sustainable relationships with clients𝗧𝗔𝗚𝗦: Project Management (Microsoft Project, Redmine), Virtualization (KVM, Docker, OpenVZ, VMware, Proxmox, RedHat), Storage (Ceph, NFS, iSCSI), Data Center and Colocation Management (EasyDCIM), Networking (Cisco, MikroTik, Mellanox, Dell, Meraki, Cumulus SDN).

Athens, Greece

▪️ Expanded cloud services’ global presence by designing a fault-tolerant infrastructure, multiple connections with ISP providers, High Available hypervisor, redundant network gear and storage ▪️ Increased service availability to 6 regional infrastructures, through efficient monitoring, maintenance, hardware failure management, security hardening and scale up of infrastructure layers ▪️ Raised service awareness and security by implementing alerting, monitoring, logging, reporting and firewall processes, in all software and hardware infrastructure components ▪️ Delivered high-level quality support to customers, by accelerating resolution time, conducting monthly reporting and providing technical consulting in High Availability, Backup and Performance enchantments𝗧𝗔𝗚𝗦: Virtualization (KVM, Docker, OpenVZ, VMware, Proxmox, RedHat), Storage (Ceph, NFS, iSCSI), Monitoring (Nagios, NRPE, Graphite, Grafana, collectd, Icinga, Zabbix), Networking (Cisco, MikroTik, Mellanox, Dell, Meraki, Cumulus SDN), Logging (Graylog, Rsyslog, NetFlow), Server (Supermicro, Dell, HP), Web Hosting (cPanel, WHMCS, Plesk).

Athens, Greece

▪️ Sustained 5 webhosting servers on fully operational mode, through daily support, maintenance and development of all internal services (virtualization, networking, domain, hardware) ▪️ Designed and developed the main website of Athens School of Arts, utilizing newer CMS software to promote easy updateable and editable content managers’ experience 𝗧𝗔𝗚𝗦: Active Directory, DNS, DHCP, File Services (Samba), Linux Firewall/IPtables, Webmin, Joomla, WordPress, Moodle.

Athens, Greece

Provided high quality support and consulting to client problems and requests, relevant to web-hosting and email services; enhanced clients’ web presence, by designing and developing comprehensive, responsive and UX smart websites.𝗧𝗔𝗚𝗦: Apache, FileZilla, cPanel, CentoOS, Joomla, WordPress.