•Provide professional travel services to flydubai staff by acting as the main point of contact for all employees.•Handle complex transactions related to processing and issuing tickets, amending reservations, calculating best fares, checking /changing itineraries and any other additional services as required. •Liaising with travel partners, including airline, agents and hotels to manage bookings and schedules.•Proactively recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services.•Ensure proper implementation of flydubai staff travel policy and process and maintain high levels of employee services and support.•Propose new solutions and ideas when possible that aim at making current services more efficient.•Maintain accurate records of daily sales transactions. •Manage flight and accommodation rebooking in the event of airline disruption.•Manage service levels of travel-related contracts in an efficient and effective manner•Co-ordinate with the commercial departments on issues related to online booking engine, ticket bookings and seat availabilities.•Suggest improvements to achieve efficiency gains in order to obtain cost savings or service enhancement where appropriate•Maintain and build good relationships with external partners and client like travel agents.•In coordination with finance, analyze monthly, quarterly ticket reports generated by the airline and the agents and make sure that on time payment is processed. Reconcile transactions and resolve any discrepancies.•Provide admin support as required in other HR & finance related areas

•Provide professional travel services to flydubai staff by acting as the main point of contact for all employees.•Handle complex transactions related to processing and issuing tickets, amending reservations, calculating best fares, checking /changing itineraries and any other additional services as required. •Liaising with travel partners, including airline, agents and hotels to manage bookings and schedules.•Proactively recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services.•Ensure proper implementation of flydubai staff travel policy and process and maintain high levels of employee services and support.•Propose new solutions and ideas when possible that aim at making current services more efficient.•Maintain accurate records of daily sales transactions. •Manage flight and accommodation rebooking in the event of airline disruption.•Manage service levels of travel-related contracts in an efficient and effective manner•Co-ordinate with the commercial departments on issues related to online booking engine, ticket bookings and seat availabilities.•Suggest improvements to achieve efficiency gains in order to obtain cost savings or service enhancement where appropriate•Maintain and build good relationships with external partners and client like travel agents.•In coordination with finance, analyze monthly, quarterly ticket reports generated by the airline and the agents and make sure that on time payment is processed. Reconcile transactions and resolve any discrepancies.•Provide admin support as required in other HR & finance related areas

Arrange all staff travel requirements both business and privileged in a cost effective manner.Prepare periodic/adhoc reports for use by commercial business development managers and other sectionsHandle personal staff travel requests from all G9 employees and prepare IATA letters, issue concessional tickets.Co-ordinate interline ticket requests based on interline agreement entered into by the airline.Handle duty travel requests for all G9 employees Make hotel and car reservations and issue relevant documents as per the itineraries.Assist in the visa process for the duty travel.Handle credit /refund related queries from travel agents and co-ordinate with finance where appropriate. Update and maintain complete database of current fares received from various airlines. Update and maintain record of staff travel information in each personnel file for tickets issued and cost incurred.