▪ In charge of the testing and support department with 6 employees▪ Picking candidates for department, practical training and supervising them afterward▪ Deep understanding of the business area and the client’s requirements, analyzing them andpreparing a query list▪ Planning and controlling the testing process including defining the task lists for subordinates andprioritizing them, scheduling testing activities, and estimating test efforts▪ Following the whole bug life cycle such as finding defects in a system and sending them to otherdepartments or other team members in test execution status reports or via Jira, and verifyingwhether the problem is fixed once the engineering team reports that the defect is resolved▪ Manual testing, Functional testing, Black box testing, Experience-based testing, Exploratory testing▪ Testing Web-based applications, Mobile Applications on iOS and Android devices, POS (Point ofSale) applications, and APIs▪ Checking consistency across devices, browsers, and operating systems▪ Represented the QA team at cross-department meetings and updated the customer on theprogress of testing activities.▪ Collaborating with developers, program management, and design teams on technicalimplementation and user scenarios▪ Trained and delivered software products to stakeholders▪ Supported software products, investigated stakeholder issues, and pursued rectification of them▪ Implemented software’s required reports in SQL Server (Stored Procedures, Functions, Views,Other Queries) and provided them to development teams

▪ Software Tester and Business Analyst in Project▫ Merchant Management System (MMS), A client-server application to manage merchants of thebank POS (Point of Sale) devices▫ Call Center System, Asoftware to manage calls related to MMS▫ Card Management System, A software for automation of banking card processes andmanagement of related deposits and payments▪ Full cycle of requirements gathering, business and software analysis, coding, testing andsupporting Customers Club Lottery Software.▪ Testing and implementation of ATMs Connections Monitoring Application.▪ Testing and implementation of an application to read ATMs logs and extract retractions andcontradictions.▪ Responsible for ISO and EFQM projects quality assurance▪ Testing and Responsible for connecting POS devices to SHAPARAK switch.▪ Definition, Testing and setting up of card products (Bon-Card, Gift-Card, etc.).▪ Gathering requirements, defining market needs and analysing the possible payment solutions▪ Responsible and Software Testing for POS devices technical issues include:Key injection/ Firmware, OS, and application Test/ Configurations/ Update/ TMS management/Meganac configurations▪ Formulating, documenting and teaching of technical processes include:▫ installation and maintenance of POS devices.▫ Investigate and resolve contradictions of transactions.▫ Software systems such as Card Management System, Merchant Management System, etc.▪ Involving in database interactions for retrieving appropriate data and generation of analytical reportsand detecting problems reasons via SQL Server

Teaching IT Courses (ICDL, Web Programming, Computer Networks, Network Security, etc.)