It Operations Manager
• Plan, direct and monitor technology operations to maximize investment in technology.Some of this role technologies include: o Network: WAN, LAN, Wi-Fi, Wireless access points, switches, remote access, etc.o Domain: Active Directory, Group Policy, Account Managemento Hardware: Servers (physical and virtual), EMC Storage, Virtual desktops(VDI)o Technologies: Exchange, Backups, Video Conferencingo Security: anti-virus, malware, firewalls• Coordinates all activities with the customer as well as all other department• Identifies opportunities that can enhance the Firm’s business operations and/or delivery of client services, testing and evaluating new technology offerings• Leads internal IT Operations using the ITIL methodology• Manage and maintain proper documentation for IT services in coordination with other senior resources.• Serve as a member of the joint IT leadership team providing recommendations and guidance on overall IT strategy for the customer.• Provide proactive recommendations on ways to improve IT service delivery and IT-business alignment.• Analyze production, maintenance and other issues to identify problems or potential problems and recommend solution for implementation;• Develop and update IT policies and SOP’s for infrastructure and support• Managing and monitoring vendor, consultants, and contractors• Monitoring internal ticketing system to ensure compliance with SLA