Products : Microsoft dynamics "NAVISION / CRM" ;Fortinet / NetApp/ CitrixAttend pre-sales client meetings and presentations with account representatives.Determine scope and develop proposals.Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the sales cycle utilizing CNS products and partners.Work with Services Group to ensure successful delivery of solutions to customers.Provide the implementation team with all necessary documentation for the successful completion of the project (including solution configurations and diagrams).Provide pre-sales support for new and existing customersSuccessfully demonstrate products and 3rd Party Solutions in front of prospects.Work with Sales to provide a response for technical RFI/RFP questions.Participate in all scheduled sales team meetings/conference calls.Responsibility for the build, delivery and management of proof of concept product evaluations and pilot projects.Deliver on line and on site product demonstrations (as required or requested).

Responsibilities: Develop a strategy for the deployment of ERP Incadea / Navision • Identification and implementation of project teams.• Gap analysis of systems• Identification and consolidation of IT and business needs and animation workshop• Communication plan: development and operational implementation• Plan training and management training sites (implementation of training packages, schedules, user identification, tracking training ...)• ERP Deployment : Enabling Profile Management• Security Plan (Hotline, start-up assistance, risk management, ...)• Start-up Plan• Reporting Project budget tracking.• Customer Relationship Management / suppliers

CRM modules implementationmanaging the Customer Relationship Manager(CRM)team and to ensure that the service delivery support to prospects is of excellent quality and achieves overall contract objectives ensuring the team the requisite skills and tools to do their jobs effectively and efficiently and to work closely with the CRM Managers team . oversee the development of relationships between the Customer Relationship Managers ensure that follow-up schedules and deadlines are met

- Reviewing and documenting business processes- Reviewing and documenting requirements- Creating documentation such as requirements specs, ITT’s, reports, proposals, training manuals, business cases, meeting notes, issues logs, risk analysis reports, change management procedures, progress reports.- Recommending updates to business processes.- Reviewing CRM systems and functionality.- Reviewing systems integrations and functionality.- Taking full responsibility for, and managing, the delivery of projects for clients, including change management and risk analysis.- Testing systems, especially during implementations.- Training client staff in new functionality and/or new processes .

• Reporting.• Project manager customer care side of new product.• Coordinate between customer care and IT and Technical department.• Put in place UAT and bill reviews

• Assuming responsibility of the company, administrate LAN/WAN and conception and realization of network, assuming sales of CISCO equipment, selecting equipment implementing. • Assuming internet scratch card and voice over IP national sales.• Sale leased line.