- Provided excellent customer service, assisting shoppers with product inquiries, locating items, and offering recommendations based on their needs. - Consistently achieved or exceeded monthly sales targets by upselling products and promoting special offers- Processed transactions accurately and efficiently, handling cash, credit, and mobile payments. - Resolved customer complaints in a professional and friendly manner, ensuring a positive shopping experience.

Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving complaints regarding customer service problems.Providing customers with the organization’s service information.Identifying, escalating priority issues and reporting to the high-level management.Following up complicated calls where required.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Other duties as assigned.

• Customer services Executive • Handling calls and talking to the customers • Providing excellent complain handling skills and provide resolution to the customer. • Ensuring highest standards of customer service by answering call made by customers for seeking information. • Promoted to complain department from October 2015