Trying to make work better through collaboration and structured communication.Cynoia is a platform to centralize and organize all your communication channels to manage them and follow them at the same time & at the same screen.It is a space where you can manage the information that you share with your team.With our solution you will have access to many features including internal chat for you and your team, video meeting space for your online meetings, an access to all your professional emails, your calendar.And the most important part is to actually access all the information of other communication apps within the same interface in an ergonomic and organized way.

Founded in 2016, TunisianStartups is an NGO started by entrepreneurs for entrepreneurs to give voice to the entrepreneurial ecosystem and connect its actors.

Working with businesses of all sizes, we help our clients achieve tangible and measurable benefits for their businesses through the deployment of innovative IT solutions and services.

- Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;- Carrying out needs assessments, performance reviews and cost/benefit analyses;- Setting and meeting performance targets for speed, efficiency, sales and quality;- Ensuring all relevant communications, records and data are updated and recorded;- Advising clients on products and services available;- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;- Maintaining up-to-date knowledge of industry developments and involvement in networks;- Monitoring random calls to improve quality, minimise errors and track operative performance;- Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;- Reviewing the performance of staff, identifying training needs and planning training sessions;- Recording statistics, user rates and the performance levels of the centre and preparing reports;- Handling the most complex customer complaints or enquiries;- Organising staffing, including shift patterns and the number of staff required to meet demand;- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;- Forecasting and analysing data against budget figures on a weekly and/or monthly basis.

Quickly find staff for a specific mission over a given period ... it is not so simple: You need the best skills, in the shortest time, with the guarantee of the follow-up of the mission and the respect of the legislation.

Track indicators in real time, manage flows and dispatch them to customer advisers according to our partner's objectives in order to optimize the processing capacities of the teams. Thus ensure a role of supervision and control of production by relying on real-time CRM tools. Information management and alert taking into account business processes.

Owner of Fun Media Game room.Participation in the CTJVParticipation in the ESWC (The first Tunisian and North African team to participate in the World Cup of video games)