Nastassia Collings Email & Phone Number

Cape Town, Wc, Za

- Management of team epics, tasks and roadmap of reporting and analytical projects. - Gather and document business and system requirements. - Lead cross-collaboration initiatives with business and technical teams.- Conceptualise and operationalise business-led pilots and data science models.Highlights:- Directed a cross-functional business and data science project aimed at conceptualizing and implementing a customer retention model grounded in historical customer behavior which resulted in a 50% reduction in early cancellations.- Conducted a comprehensive analysis to define Service Level Agreements (SLAs) for each customer communication channel, with the objective of enhancing customer satisfaction. This yielded a 45% increase in overall performance. - Led a project to embed a "Contact Us" form directly into the product platform, enabling customers to log tickets directly within the CRM system for prompt resolution by support agents resulting in a notable reduction (12%) in duplicate tickets and significant improvements in response times.- Completely stood up reporting for new SaaS communication channel vendors (live chat, feedback surveys and WhatsApp for business).

Cape Town, Western Cape, South Africa

- Develop and define key performance indicators (KPIs).- Offer actionable recommendations and insights of SaaS tools and business workflows.- Perform ad-hoc analysis to inform prioritisation of business goals and projects.- Conduct interviews with business users and stakeholders, translating their insights into actionable and refined requirements.

Cape Town Area, South Africa

- Guide optimization of proactive and reactive contact strategies with data insights.- Perform gap analysis and create proposals to enhance the CRM system.

- Undertake sales and business development activities.- Capture, model, and analyze data for business intelligence projects using GIS and remote sensing applications.- Design and brand two company solution packages.

Fish Hoek Area

Tutor both high school and primary school students. Subjects include: Maths, Physics, Chemistry and AP Maths.

Rondebosch

Tutored, a minimum of three times a week, surveying students at the university.

University Of Cape Town

Studying Geomatics under the Survey Stream

Part time draftsman. Tasks include: Editing plans (cross sections and elevations) and energy efficacy calculations.

Plumstead

Plumstead

Worked in the Land Use Management division for the Southern District. Investigated and wrote full technical reports for several cases (in half the time required).

Cape Point

This was vacation work done over a period of 5 weeks. Both field work and office work was done.

Bachelor Of Science (Bsc), Geomatics

Activities and Societies: Geomatics Mentor (2015) Student Representative First Year Physics (2014)- Tutored privately for two years.

National Senior Certificate, High School

Activities and Societies: Chairman of Film and Photography Society- Was the chairman of the Film and Photography Society. - Four Matric.