Nastassja D. Hunt Email & Phone Number

Germantown, Maryland, United States

Germantown, Maryland, United States

• Use call monitoring to ensure adherence to compliance, excellent customer service and staff effectiveness.• Perform weekly calibrations and monthly coaching sessions to promote alignment and consistency within department, identifying opportunities for improvement and future training.• Create bi-weekly refresher emails for all staff in support of Standard Operating Procedures (SOPs) including eligibility criteria, fund/disease state information and payment processes.

Germantown, Md

• Provided initial screenings and processed enrollments, entering data into the secured Grants Management System in accordance with Standard Operating Procedures (SOPs).• Lead consultant of Chat team, resolving inquiries and escalations related to various support-related activities including payment related inquiries, audit related inquiries and grant related inquiries.• Assisted with developing and training new hires to increase working knowledge of Foundation guidelines, disease states and grant management details.

Greater New York City Area

• Conduct screenings, interviews and hiring of over 100 home health aides in less than 12 months. • Effectively conduct bi-weekly trainings to assess employees’ physical health, required skill set and NYS compliance for company of 500+ active employees. • Enforced health policies using computer-based tracking systems (ADP, OnTime and NYS Health Commerce System) while successfully fulfilling all state compliance regulations, preparing for yearly state audits. • Created applicant tracking system to facilitate recruitment efficiency as demands increased.• Created and delivered employee surveys to assess organizational culture and introduce/update workplace policies, phone, and email communication procedures. • Led implementation of Communications Protocol Manual and re-constructed Employee Handbook.

• Delivered expert customer communication to 600+ clients per week via chat, phone and email services using superior knowledge of the company brand, products, and promotional events.• Improved and communicated procedural changes to employees to improve client satisfaction and retention. • Saved company funds daily by solving high priority customer inquiries, preventing processing errors and practicing effective troubleshooting.

Dresher, Pa

• As a communications liaison, utilized client service experience, problem solving and integrity to strengthen key relationships between Prudential, clients and investors.• Executed account openings and issued remediation for clients using effective communication strategies to encourage repeat business.• Processed over 100 annuity withdrawal requests of more than $500,000 on a weekly basis via inbound calls and e-mail communication.

• Developed and implemented marketing strategies used to train 50–member team in successful business relationships and unmatched professionalism.• Utilized time management and clear, defined communication skills to ensure maximum daily sales. • Increased brand awareness and promoted multiple campaigns to the public for national clients.

▪ Provided daily updates of company’s website; enhanced business prospects using marketing strategies to maintain social media networks (Facebook, Twitter, Hootsuite).

▪ Conducted various interviews and contributed weekly stories to news publication including breaking news, health topics and community events in the Delaware area.

• Assisted disabled students with writing revisions in subjects such as English & Literature studies. • Performed various administrative & office tasks: answered phone calls, scanned, printed and updated documents; organized system files and computer information.

Master Of Science - Ms, Health Communication

Gain theoretical and practical knowledge in three aspects of health communication (interpersonal, organizational and social) to fight.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Academic Dean's List, NAACP (Lincoln University chapter), Member of the Foreign Languages Hiring Committee (to elect an assistant.