▪️ Processing payroll data in accordance with legal and personal data protection▪️ Handling electronic payslips in Pay&Ben and SAP▪️ Resolving payroll and benefits related requests, performing onboarding and offboarding process for vendors from Russia and Ukraine▪️ Performing statutory and compliance activities, registration of new employees, filing of tax returns as required for the assigned countries. Monitor their execution by a vendors▪️ Answering calls and emails and taking ownership of customers’ issues

▪️ Resolved employees' and Line Managers concerns precisely while keeping them in the loop, from onboarding and advisory to workforce administration, employee lifecycle and exit▪️ Processed payroll requests, client queries, and escalations. Provided clarification of payroll policies and procedures▪️ Run Data Input Controls. Updated SAP database. ▪️ Cooperated with Tax and Social Insurance authorities ▪️ Organized knowledge sharing sessions across the teams. Updated process maps and procedures within agreed timeframes

▪️ Analyzed and resolved most common inquiries by delivering exceptional customer service to clients▪️ Created, modified or removed accounts in Active Directory and M+, Bio+, Rita, Jawa, YT, added access to DL, GMB ▪️ Handled incoming phone calls and e-mails from customers regarding technical issues

▪️ Served as the first point of contact for Business Partners▪️ Kept records of customer interactions, process customer accounts, and file documents▪️ Contributed to projects in various departments outside of regular responsibilities▪️ Worked with IT Department to prioritize clients' requests, deliverables, and issue resolution

▪️ Made sales referrals, cross-sell products and introduced new ones. Kept reports of transactions▪️ Handled cash, credit or check transactions. Resolved customer complaints▪️ Handled merchandise returns and exchanges

▪️ Bought, sold and handled foreign currency. Took in cashier's cash, cheques, bank giro credits, travellers' cheques and money orders ▪️ Answered phone calls by addressing customer inquiries ▪️ Provided exceptional customer service and encouraged repeat business ▪️ Performed balancing and banking at the end of each shift