Customer Success Supervisor
Sep 2021 - Apr 2022
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Nataliia Rudenko Email & Phone Number
IT manager
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✓ Verified July 2026
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Profile completeness 71%
Role
IT manager
Location
Warsaw, Mazowieckie, Poland
Who is Nataliia Rudenko? Overview
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Nataliia Rudenko is listed as IT manager based in Warsaw, Mazowieckie, Poland. AeroLeads shows a matched LinkedIn profile for Nataliia Rudenko.
Nataliia Rudenko previously worked as Customer Success Supervisor at Checkbox and Technical Support Engineering at Checkbox. Nataliia Rudenko holds Бакалавр, Tourism And Travel Services Management from Киевский Национальный Торгово-Экономический Университет (Кнтэу).
Profile bio
About Nataliia Rudenko
I am exprienced client success manager, ready to provide both technical support for users and clients of your business and quality control of performance. I' m proactive, friendly, reliable, and have no bad habits. I'm always open to gain new skills and improve my existing ones. The "team work" and the overall company environment are main points of focus to me.
5 roles
Nataliia Rudenko work experience
A career timeline built from the work history available for this profile.
Technical Support Engineering
-Consulting the clients about the company SaaS application.-Managing feedbakcs and requests in social media.-Writing the usage manuals and instructions for clients.-Mentoring newcomers and and managing quality of service SLA.-Monitoring the issues and claims and solution management.-Communicating through different departments of the company.-Providing demo acces for the clients through Rest API, application assistance.-Operating with client’s devices though the remote acces Apps ( AnyDesk, TeamViewer).
Sep 2020 - Sep 2021
Help Desk Support Engineer L2
-Processing user requests, clarifying information;-Search for errors and bugfixing (to the extent of personal competence);-Holding presentations and training of employees;-Technical documentation compilation and analysis;-Knowledge base development based on frequency of common requests;-L1 customer support application processing;-Admin dashboard management, framework (development and globalization);-Creation and support of applications on the site (personal accounts);-Company database information offload and post processing;-Communication with devops in case of any occured issues;-Client's request management, proviging tech specs to Devops;-Product upgrades' cross-device testing.
Feb 2019 - Mar 2020
Digital Manager
-Statistic analysis;-Mentoring new employees;-Customer maintainance and support quality control;-Planning timesheets for employees;-Development of scripts and algorithms for workflow organizing;-Social media customer support.-Reviewing testimonials and feedbacks;-Managing Outlook services, Doctor Eleks API for medical institutions;
May 2018 - Dec 2018
Client Success Manager
- Processing customer requests, replies to letters on behalf of the company (in chat and by mail, calls back to customers to resolve their questions);- Managing requests in the CRM system, drawing up reports;-Providing feedback, initiating actions to improve the quality of customer service;-Signing off monthly reports and joint work to reduce the number of complaints.
Aug 2016 - Mar 2018
2 education records
Nataliia Rudenko education
Бакалавр, Tourism And Travel Services Management
High School Diploma, Tourism And Travel Services Management
Киевский Университет Туризма, Экономики И Права
FAQ
Frequently asked questions about Nataliia Rudenko
Quick answers generated from the profile data available on this page.
What is Nataliia Rudenko's role at their current company?
Nataliia Rudenko is listed as IT manager.
Where is Nataliia Rudenko based?
Nataliia Rudenko is based in Warsaw, Mazowieckie, Poland.
What companies has Nataliia Rudenko worked for?
Nataliia Rudenko has worked for Checkbox, 4Service Company, Медична Компанія Into-Sana, and Маркетинговое Агентство Tucan.
How can I contact Nataliia Rudenko?
You can use AeroLeads to view verified contact signals for Nataliia Rudenko, including work email, phone, and LinkedIn data when available.
What schools did Nataliia Rudenko attend?
Nataliia Rudenko holds Бакалавр, Tourism And Travel Services Management from Киевский Национальный Торгово-Экономический Университет (Кнтэу).
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