-Consulting the clients about the company SaaS application.-Managing feedbakcs and requests in social media.-Writing the usage manuals and instructions for clients.-Mentoring newcomers and and managing quality of service SLA.-Monitoring the issues and claims and solution management.-Communicating through different departments of the company.-Providing demo acces for the clients through Rest API, application assistance.-Operating with client’s devices though the remote acces Apps ( AnyDesk, TeamViewer).

-Processing user requests, clarifying information;-Search for errors and bugfixing (to the extent of personal competence);-Holding presentations and training of employees;-Technical documentation compilation and analysis;-Knowledge base development based on frequency of common requests;-L1 customer support application processing;-Admin dashboard management, framework (development and globalization);-Creation and support of applications on the site (personal accounts);-Company database information offload and post processing;-Communication with devops in case of any occured issues;-Client's request management, proviging tech specs to Devops;-Product upgrades' cross-device testing.

-Statistic analysis;-Mentoring new employees;-Customer maintainance and support quality control;-Planning timesheets for employees;-Development of scripts and algorithms for workflow organizing;-Social media customer support.-Reviewing testimonials and feedbacks;-Managing Outlook services, Doctor Eleks API for medical institutions;

- Processing customer requests, replies to letters on behalf of the company (in chat and by mail, calls back to customers to resolve their questions);- Managing requests in the CRM system, drawing up reports;-Providing feedback, initiating actions to improve the quality of customer service;-Signing off monthly reports and joint work to reduce the number of complaints.