I have gained substantial achievement throughout my career by maintaining a “big picture” focus and constantly managing project operations to drive efficiency. Known as an award-winning operations/project manager with extensive experience in leading business operations, delivering numerous projects, and managing key initiatives for high-growth organizations.Operations Manager excelling in collaborating with executive leadership to nurture top-performing businesses within challenging and competitive markets. Expert in strategy formulation, relationship building, and business development. Exhibit natural leadership skills and an entrepreneurial spirit with a special talent for transitioning plans into actions. Successful track record of devising strategy and tactics to reduce churn, drive value propositions, and create new customer onboarding processes. CORE COMPETENCIES:• Budget & Forecasting• Business Revenue & Productivity• Team Building & Training• Process Re-engineering• Project Management• Microsoft Office Suite and Internet Applications• Workflow ManagementACCOMPLISHMENTS:• Generated and developed cross-selling product lines that resulted in increasing productivity by 70%• Formulated and implemented CRM system that enabled the achievement of over 90% Customer Service Level Agreement timeframes • Devised processes for PMO and exceeded monthly budget goals by 20% Engaging and collaborative, I am a trusted professional to leadership, relied upon to identify and capitalize on opportunities for project management. Please feel free to contact me at Nkurn22@gmail.com with any thoughts, comments, or questions about my work— I’m always interested in making new professional acquaintances.