Natalia C. Coronado Email and Phone Number

Responsible for the creation of a custom designed Boutique Guesthouse in Havana. Tasks included managing the renovation (hiring and managing workers) while obtaining all the legal licenses. Hotel design and decoration, creating a brand and promoting the company through different accommodation channels and social media. Managing reservations while hiring, training and managing staff. Responsible of accountancy and profitability. Achievements include obtaining a feedback score of 5/5 in Trip Advisor, Google, Booking and Airbnb.

Have been leading monthly tours during the summer season (low season in Cuba). Tasks included booking accommodation, transport and activities, providing daily information and maps to clients and making sure everything run smoothly

Escorted travel groups as a freelance tour leader working for different International Adventure Tour Operators. Lead tours throughout Latin America ( 16 countries), Africa ( 8 countries), Europe ( 8 countries) and Asia ( 5 countries). Most of the tours I led were for Intrepid Travel, though I also worked for other operators such as Tucan Travel, Via Venture and Cuban Adventures.

Guiding high altitude mountain expeditions throughout Mexico’s volcanoes and managing groups at risk: Training youth groups in different courses, from Instructor Programs to Open Enrolment and youth at risk

Tour Guide & Crew Leader for the Okavango route (Truck driver, Chef and mechanic), responsible for planning, bookings and the general development of the trip: providing information to clients and making them have an enjoyable, safe holiday in such a challenging environment: Camping in four different African Countries on a 26-day trip on a truck. Payments and accounts.

Tour Leader of adventure tours: Responsible for planning, bookings (accommodation, transport, activities, paperwork, meals, transfers), budgets, activities coordinator, payments and accounts. Providing information to clients and daily running of the tour. Additional duties included designing new trips, searching for new different elements of a certain trip, establishing new business relationships, training new leaders and updating internal and external information of the company. The job provided me with excellent experience working in challenging conditions and practicing admin and computer skills while dealing with group dynamics. The job has reinforced my leadership skills, improvisation skills and conflict resolution as I was working with limited resources and great uncertainty

Working in an expedition compound by environmental, community and trekking projects. Responsible for youth groups (17-25 years old) in various areas: training, youth development and safety, as well as responsible for project planning, goals and objectives. Youth trainer in survival skills, first aid, navigation, camp building, environmental concerns and hiking. Assistant trainer of youths in PADI AOW diving certification. Coordination of youth in the construction of an artificial reef in a Wildlife Refugee with the environmental NGO INRECOSMAR. Responsible for delivering leisure activities and workshops, as well as providing English and Spanish lessons

Managing and coordinating international activities and objectives established among six different EU countries in order to achieve the goals of the EQUAL project: tackling the barriers of the most marginalized sectors of society when accessing the job market. Coordinator of the six different national projects that compound the P@rson Project. Responsible for project evaluation and implementation of the EFQM quality system. Translator and interpreter for all the documentation. Representative of Spain at International Meetings.

Front desk, bookings, organising tours and activities for guests. Leading dive tours and hiking trails. Accountancy & Sales

Full responsibility for the creation and running of a cultural and artistic activities Department. Fundraising activities and fund management for the future self-sustainability of the project. Responsibility for the management and co-ordination of youth groups in the development of the workshop and courses. Training of youth leaders and youth Co-ordinator. Solving problem skills developed, limited resources.