- Consistently offering professional, friendly, and engaging services.- Greeting, check-in, and settling of guest accounts while ensuring all service standards are followed.- Preparing information for tours and night audit.- Responsible for maintaining personal cash flow used to assist guest with transactions and currency exchange.- Answer guest inquiries regarding rates, special packages, and general touristic information accurately and in a timely manner.- Accurate completion of all special billing requests.- Preparation of loyalty members, groups, and v.i.p guests.- Fine Hotels & Resort completed training. - Bring additional revenue to the company by up-selling rooms.- Enforcing department policies, safety procedures & service standards- Training new colleagues during their 2 week training program.

- Responsible for the execution of all aspects relating to food and beverage service to guests in the daily operations of the Fairmont Gold Department while ensuring the highest levels of guest satisfaction are maintained at all times.- Ensure that all Fairmont Gold Standards of Service & Operational Procedures are respected.- Monitor maintenance of the Fairmont Gold pantry equipment and report any problems.- Coordinate with Fairmont Gold Supervisors with regards to arrivals, departures, and special requests.- Ensure the highest possible revenues are generated for Fairmont Gold through promotion and control of the honour bar.- Perform daily/weekly/monthly duties (including cleaning) as per duty list-Monitor inventory of equipment and food.- Provide information to our guests about local and area attractions, restaurants, special events, and other available services.- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty. - Inform Supervisors of updates to guest profiles.- Strong and effective communication with other departments (stewarding, kitchen, and other).

-Distribution of the merchandise-Preparing the merchandise for in store handling -Taking pictures of the products -Customer service -E commerce

-Organizing and attending promotional events -Selling and promoting products -Creating promotional documents and tools -Preparing order forms for the clients and brands-Visual presentation of the merchandise-Brands: Quiksilver waterman, Kombi, Sunice, Zemgear, Tenica, Blizzard

- Assist the Executive Housekeeping Director in running the department's day-to-day operations; staff supervision, purchasing, labour cost, inventory, enforcing of brand standards, maintenance of high level of cleanliness, upkeep and improvement of scores (cleanliness and Guest Service).- Opening and closing of the department, inspecting rooms, and ensuring cleanliness levels are maintained to the highest standards. - Supervise and ensure optimal productivity of laundry facilities.- Inspect public areas and ensure proper maintenance and cleanliness while supervising and coaching housemen.- Aid Executive Housekeeping Manager in scheduling, HR-related tasks associated with the department, disciplining, and coaching.- Participate in the Manager on Duty rotation.