Natacha Fernández Email and Phone Number

Advisor | Senior Consultant to HealthIT business on interoperability, informatics, data strategy/governance, EMR optimization and transformation.

Led 3 direct and 23 downline reports in Clinical Informatics & Analyst team to develop and deploy clinical process models and analytics for 13K-employee, 2.8K-provider multi-specialty healthcare network supporting 750K patients and 4.3M annual visits in 370 locations across New Jersey, New York, Connecticut, Pennsylvania, and central Oregon. Report to the Sr. Vice President of Clinical Applications & Sr. Director Clinical Informatics.- CLINICAL, TECH, & BUSINESS MANAGEMENT ENGAGEMENT: Established trusted relationships and regularly met with IT, clinical, and business leaders. Articulated potential of clinical analytics to inform clinical operations, patient outcomes, and business strategy.- SOPs: Created 60+ SOPs for support scenarios with response times, communications protocols, and escalation process.- ATHENA PRODUCT MANAGEMENT: Updated system-level quarterly releases with zero disruption to business ops and patient care. Implemented 40+ alpha/betas. Architected automated workflow for timely and accurate Athena EPCS re-verification for providers.- DATA INTEGRITY BEST PRACTICES: Oversaw creation of procedures and Data Integrity Best Practice guidelines.- KPIS & DASHBOARDS: Defined data-driven KPIs and implemented EHR dashboard with metrics to track issues.- INFORMATICS REDESIGN / PRIMARY CARE TRANSFORMATION (VBC): Led innovative redesign of athena EHR to enable VBC to deliver objectives impacting all 370 locations on time.- eCW TO CityMD URGENT CARE MODEL: Directed team to migrate Urgent Care model from eCW to CityMD in Athena.- UNIFIED CARE RECORD (UCR) & eMPI: Led framework design, team, and process to support data validation of Digital and HIMS teams to implement UCR and eMPI solutions.- 21ST CENTURY CURES ACT STRATEGY: Initiated efforts and guided strategic design of 21st Century Cures Act Committee.- CityMD COVID-19 IMMUNIZATION PROGRAM POINT PERSON: Served as point person to manage COVID-19 vaccine program.

Advise on the strategy and solution design of the Enterprise Information Exchange solution that leverages the CareQuality framework for EMRs (Epic, eClinicalWorks, Athena) and exchange solutions (HealthIX, CommonWell, CareEverywhere) in alignment with the national strategy on interoperability standards (TEFCA) to promote national seamless exchange healthcare information.

Advised enterprise patient services business leaders on Health IT strategy and workflow strategies. Supported/guided/led tech projects and programs. Analyzed data and developed/implemented recommendations. In Subject Matter Expert role, collaborated with Info Technology and Care Coordination leadership to design and pilot implementation of HealthIT.- INTEROPERABILITY STRATEGIES: Facilitated/guided/led efforts across 10 internal clinical and business groups to develop strategies and design Mount Sinai Community Partners Interim Interoperability Framework leveraging MSHIE for patient indexing and direct exchange of TOC/SOC for subscribed patients.- QUALITY ASSURANCE & ACCESS AUDITING: Audited quality and access of EpicCare Link for Community Partners.- EMR DATA AUTOMATION: Co-developed process and solution capturing discrete data from forms and populating EMR system.- STUDENT MENTORING: Mentored cohort of students for Women In Technology of NY (WITNY) program sponsored through CUNY.

Oversaw Informatics, Interoperability, and Innovation. Directed 12 reports to design/implement innovative solutions across patient access, health information exchange, and other areas in Manhattan-based, 45K-patient FQHC supporting 200K+annual visits. Develop strategies and advise sr. management and business development team on programs and strategies leveraging HealthIT. Reported to CIO.- SENIOR IT AND CLINICAL MANAGEMENT ENGAGEMENT: Developed rapport and met with sr. managers in IT, clinical areas, and business functions to support patient engagement/access, enterprise-wide training, reporting, and analytics.- ENTERPRISE INNOVATION PROJECTS & PROGRAMS: Initiated/designed HealthIT projects. Developed scopes, timelines, and projects.- REVENUE CYCLE DATA QUALITY: Oversaw data quality for internal applications and interfaces to external databases for revenue cycle management.- HIV DATA CAPTURE: Led System Level Change capturing social/behavioral/sex history to inform population health for HIV.- DSRIP - MOUNT SINAI PPS: Co-designed/implemented pilot in collaboration with Mt Sinai IT and Care Coordination leadership, including Patient 360, Epic HealthyPlanet, Epic CareEverywhere, OKTA, Hospital Privileges, Healthix, and CareQuality.- KPI DASHBOARDS - BI KNOWLEDGE CENTER: Led transformation design, development, deployment, and adoption of KPI dashboards focusing on 5 data pillars: 1. Operations 2. Finance 3. Patient Experience 4. Clinical 5. Workforce 5. Social/External.- FIRST INTRANET: Designed/developed first-ever Ryan Health intranet enabling cross-organizational staff access to data.- PRACTICE MODERNIZATION PROJECT: Designed Practice Modernization Project to transform healthcare delivery in primary care setting with data-driven focus.- SDOH IMPLEMENTATION: Co-implemented Social Determinants to Health (SDOH) PREPARE, screening tool leveraging EHR to integrate data for care management and treatment.