Learning Technology Partner
Madison, Wisconsin, United States
• Collaborated with internal stakeholders to develop eLearning modules, training media, and virtual/hybrid facilitation experiences, incorporating gamification; achieving an 85% NPS for department offerings• Influenced and demonstrated an inclusive workplace by creating opportunities for discovery and learning, building trust, and exceeding customer, departmental, and organizational expectations• Ensured full capability and compatibility of all new and existing learning and knowledge sharing systems, tools, and integrations, including cloud-based and mobile environments• Served as a master online and hybrid producer for training sessions that required advanced planning and participant interaction, and when training sessions required Director level and above participation• Implemented training and support to internal stakeholders on using online learning and meeting technologies, troubleshooting technical issues, and addressing user inquiries, reducing the need for IT intervention by 75%• Curated and launched learning content using LinkedIn Learning, YouTube, and other repositories to ensure relevance for Learning Experience Designers, Corporate Facilitators, and Organizational Development• Mentored Learning Experience Designers on different areas of Learning Design, such as gamification, online delivery, eLearning, and incorporating accessibility into projects• Established accessible design principles within Organizational Development by ensuring WCAG 2.1 compliance, offering support, conducting accessibility reviews to identify and address barriers, resulting in an increase of 70% increase in the production of accessible learning materials• Developed and workshops around adopting accessible design principles and practices within the scope of daily work• Delivered professional development opportunities to the internal Mentoring and Peer Learning Network programs