• Specialize in finalizing deals by understanding client needs and building trust-based relationships.• Identify customer requirements and negotiate terms effectively.• Guide clients through the sales process, ensuring a smooth and satisfactory experience.• Utilize strong communication and negotiation skills to secure successful closures.• Maintain a customer-centric approach to drive sales and satisfaction.• Stay updated on market trends to provide tailored solutions.• Commit to excellence and attention to detail in every deal.• Achieve outstanding results in closing sales and meeting targets.

•Proficient in preparing essential documents such as job offers, contracts, and user agreements for seamless onboarding processes in collaboration with HR and sales teams.• Diligently report customer incidents to relevant heads and managers, ensuring swift resolution in alignment with business unit guidelines.• Skillful in reviewing financial reports and presenting information to clients, facilitating transparent communication and obtaining necessary approvals.• Proactively support and resolve client issues, exceeding expectations and ensuring both day-to-day and long-term needs are met.• Foster account growth through continuous communication with clients, collaborating with account management teams to ensure ongoing success.• Consistently surpass revenue goals and internal KPIs, demonstrating a commitment to excellence in meeting organizational targets.• Initiate regular and timely communication with customers, addressing both tactical and strategic issues to strengthen relationships.• Establish relationships at all levels within client organizations, understanding priorities and proposing effective solutions based on present and future needs.• Coordinate internally to create a positive customer experience, ensuring seamless alignment with client requirements.• Act as the point of contact for project-related issues, successfully executing customer engagements and providing necessary support.• Develop effective working relationships with internal teams and departments to deliver outstanding service for clients.• Achieve individual and team goals related to service levels, growth, and retention within the assigned book of business.• Actively participate in continuous improvement processes, contributing to both internal and external process enhancements.• Record customer development activities within a CRM system to ensure accurate tracking and facilitate operational excellence.

• Prospect for new clients by researching markets and conducting cold outreach via calls and emails.• Communicating with leads via inbound and outbound calls, emails, and text messages.• Sending quotes, clarifying questions, and negotiating the close.• Data entry and research as required to make phone calls to potential leads.• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.• Receiving and placing customer service telephone calls.• Resolving customer complaints, managing database records, and drafting status reports on customer service issues.• Resolve customer complaints via ticketing system, text, mail, and chats.• Make certificates of insurance, be in touch with insurance companies, ask for declarations pages, binders, endorsements, coverage, and all related to customers' concerns.

• Contact current customers by phone or email to offer them more benefits.• Consulting for personal bank loans.• Visit and call companies to offer credit agreements.• Carry out marketing campaigns to obtain potential clients in different Antioquia towns.• Provide after-sales support to customers (companies and individuals).

Person in charge of the commercial part of financing at the Rionegro HQ, addressing first-hand business to allied financial entities and insurance companies to facilitate the sale of new and used vehicles on credit and guarantee the maximization of the profitability of the dealer, through credits, insurance policies, renewals and sale of additional products.Main duties:• Provide direct support from experience and knowledge to commercial advisors in profiling clients and closing deals.• Profile, support, and guide clients in the area of ​​credit and insurance, from feasibility, disbursement, and post-sale.• Organize, coordinate, direct, and control the commercial and operational activities of the position.• Supervise the sales process that takes place outside and inside the business management.• Coordinate the pre-sale and post-sale service, aimed at optimizing the number of linked customers and obtaining an increase in brand participation.• First-hand directing of business to allied financial entities.• Ensure compliance with the objectives proposed in the business plan.• Provide advice on insurance and ensure the placement of the same.• Verification and receipt of documents for credit and insurance.• Delegate operational functions.• Management of commercial advisors in profiling, advice, and business closingAchievements:• Improve the placement of value-added products offered to customers to generate better financial indicators for the dealer.• Achieve better business closings with customers based on brand awareness and financial products.• Optimize business cycle indicators.• Improvement and positioning of the brand's finances due to the increase in the placement of loans and insurance.

Sales executive, carry out commercial and operational work from credit viability to disbursement, meeting goals and budget in credit placement, customer service, customer loyalty, after-sales service, and business closing.Main duties:• Responsible for complying with the assigned placement budget.• Carry out the entire operational process from feasibility to credit disbursement.• Management of commercial advisors in profiling, advice, and business closing• Sale and placement of insurance.• Attention and service to both internal and external customers to build loyalty in the company, and increase profitability and satisfaction indicators.• Carry out after-sales service, and attention to claims, among others.Achievements:• Achieve a positioning of Banco de Occidente within the concessionaire with which it had an alliance.• Increase in monthly credit placements, achieving greater penetration in the vehicle credit market.• Improvement in business closings for advisors within the dealership.