Business System Analyst with over 10 years of expertise in the financial and telecommunications sectors. Collaborated with technology companies of various team sizes, utilizing Waterfall, Agile, Kanban, and Scrum methodologies. Elicited, defined, analyzed, and documented strong business and system requirements, designed and developed solutions, collaborated with cross-functional teams to implement integrated solutions that meet business needs. Implemented, integrated, and automated business processes to improve operations, maintain high delivery quality, and benefit both the company and end users. Here are some of my key achievements:1. Developed a new loyalty program in the Super-App, resulting in 3 million downloads.2. Created a mobile onboarding application for corporate sales, tripling the average order value (AOV) and halving lead time.3. Implemented a personalized discount program, increasing new customers by 47% and reducing paperwork by 95%.I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at 1450607@gmail.comSkillsIntegration: API’s, XML, REST, GraphQL, OpenAPI, SOAP, JSON, FTP, RTP, SSO, RabbitMQ.Fintech: Super-Apps, CMS, SWIFT (MT messages), ERP SAP, Mobile & Online Payments, Process Flow, Business Process, Migration, Optimization, Automation, Documentation.Visualization and Tools: Jira, Confluence, Postman, MS Project, MS Visio, Draw IO, Click Up, Insomnia, UML, BPMN, Figma, SQL.Methodologies: Agile, Kanban, Scrum, Waterfall, SDLC, UAT.
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Business AnalystNewo.AiOrlando, Fl, Us -
Business System AnalystTeezOrlando, Fl, Us -
System AnalystTeez Sep 2024 - PresentAlmaty, Kazakhstan -
Business AnalystLeetcode Ladies Fellowship Dec 2023 - PresentColorado, United States- Initiated learning Python using AI to enhance technical skills and create most efficient algorithms.- Analyzing and optimizing algorithms for peak performance in sorting, binary searching, graphs, heaps, trees, lists, data structures.
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Business AnalystSmartex Company Llp Jul 2022 - Feb 2023Engineered video banking system, boosting engagement by 50%. Integrated OZ-Forensic for enhanced customer ID security. Led Agile/Scrum adoption, improved project management using Jira and Confluence, created standardized documentation. - Coordinated an innovative video banking system, resulting in a 50% increase in daily customer engagement up to 100k+.- Collaborated integration of OZ-Forensic biometric software enhancing security in customer identification in 85% calls.- Spearheaded Agile and Scrum methodologies improving the 8-member team, adding BPMN 2.0 to all User Stories in Jira.- Created and updated documentation of 3 project plans, 200 user stories, UAT cases, managed Project Planning and Sprints. -
Business AnalystAlabs.Team Mar 2021 - Jun 2022Drove Super-App success with 3+ million downloads and seamless Masterpass integration. Led public transportation and loyalty program implementation. Integrated Super-App for financial transactions. Integrated GraphQL microservices.- Played a pivotal role in achieving over 3 million downloads for the Super-App across multiple platforms (iOS, Android, web).- Implemented a public transportation payment option and a loyalty program within the Super-App in 16 weeks.- Led the engineering for Masterpass (MasterCard) integration with the Super-App in 3 months, overseeing a 50-member team. - Integrated the Super-App with the Bank for online financial transactions, resulting in 1000+ new transactions daily.- Improved GraphQL to facilitate CMS integration in scalable, reliable, and secure distributed microservices systems.- Managed JAR/JAD sessions with PO for UX/UI guidance, defined hot-fix issues, and contributed to Backlog and Increment.- Worked with the Technical Team Lead, PTLs, and Architect for guidance, design, and process flow.- Managed projects in Jira and Confluence, ensuring the quality of user stories, use cases, and technical requirements.- Tracked and reported system defects to PM, SM, and stakeholders, proposing fixes for new and existing features.- Reviewed test scripts and cases, assisting QA in identifying testing scenarios to ensure UAT aligns with acceptance criteria.- Analyzed business requirements, translating them into detailed user stories with BPMN, and building the backlog in Jira.- Gathered, updated, and organized project documentation for integration service specifications in Confluence. -
Head Manager (Siebel Crm)Sberbank Kazakhstan Mar 2015 - Feb 2021Led iPad app development, tripling AOV and halving lead time. Implemented a discount program, boosting customers by 47%. Improved and maintained Siebel CRM. Conducted branch training, and integrated Siebel CRM with CBS. - Engineered and implemented an iPad onboarding app for corporate sales, 3x AOV and halving lead time.- Innovated a personalized discount program, increasing new customers by 47% and reducing paperwork by 95%.- Experienced in CRM customization, testing, support, automation, and SSO implementation.- Conducted training for 500+ employees in 17 branches on system features, user experience, and a client-centric approach.- Generated BR100, MD050, MD070, BP080, TE040, As Is, To Be, BPMN, AC, DoD based on combined business requirements.- Facilitated a team of 40+ members, integrating Siebel CRM with CBS through ESB for financial transactions with Way4.- Supported Oracle Siebel CRM admin apps, enhancing system functionality, user experience, and client-centric development.- Possess foundational experience in SAP ERP, SQL, engaging with databases in various projects.- Designed future-state business process flow based on combined business requirements and system behavior.- Identified and documented integration requirements, specifying all increments of software modifications. -
Release ManagerHome Credit Bank Kazakhstan Jun 2014 - Feb 2015Successful release of 5 banking systems, implemented 10+ products in 6 months. Collaborated with cross-functional teams in analyzing requirements, creating test plans, managing change controls, and contributing to decision-making processes.- Drove the successful release of 5 banking systems and introduced over 10 new products within a 6-month period.- Deployed the integrated solution into the production environment, following established change management processes.- Coordinated strategic process modifications, aligning business and technical requirements within 8 teams.- Collaborated with PO, PM, architects, developers, and other BAs in analyzing requirements, creating test plans, managing change controls, and contributing to decision-making processes. -
Business AnalystPrime Source Jan 2012 - May 2014Developed banking software for interbank transactions with a $1 billion turnover. Contributed to an app for interbank operations using SWIFT, MT. Enhanced API capabilities, and documented processes. Supported project closure and handover.- Fostered banking software for interbank transactions, achieving a turnover exceeding $1 billion in the first year.- Contributed to a 30-member team for the Interbank funding project, utilizing SWIFT, MT, Journal Entry in General Ledger.- Worked with the following financial products: Letters of Credit, Interbank Loans, Bonds, and Collections.- Translated business requirements into functional specifications, bridging the clients-Dev team communication gap.- Optimized API capabilities and processing flexibility for 4 other systems, improving overall performance and meeting SLAs.- Documented all data mapping and transformation processes in Functional Design documents based on requirements.- Supported project closure and post-implementation activities, ensure a smooth handover, gather and analyze feedback. -
Programmer (Jsp, Java)Bimash Nov 2007 - May 2010• Development and maintenance of software (portlets) to IBM WebSphere 6.1; • Development and maintenance of Theme, Skins for IBM WebSphere 6.0/6.1 portals;• Development of clips and tests using Flash;• Maintain appropriate documentation and reports;• While working in a company, was involved in the development of 2 large government;• Administering and configuring IBM WebSphere 6.0/6.1 projects implementing the Customs and Language portals of the Republic of Kazakhstan (til.gov.kz, e.customs.kz).
✓Natalya Kim Education Details
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Gpa: 3.88 -
Gra: 3.45 -
Caspian University AlmatyClinical Psychology
Frequently Asked Questions about ✓Natalya Kim
What company does ✓Natalya Kim work for?
✓Natalya Kim works for Newo.ai
What is ✓Natalya Kim's role at the current company?
✓Natalya Kim's current role is Business Analyst.
What schools did ✓Natalya Kim attend?
✓Natalya Kim attended Al-Farabi Kazakh National University, Graduate School Of Business Almaty Management University, Al-Farabi Kazakh National University, Caspian University Almaty.
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Natalya Kim
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