Michael Natale Email & Phone Number

Responsible for the overall management of the Association's multi-server, multi-platform LAN/WAN environment. This includes providing professional and technical services and problem resolution for the Networks of Heartland Credit Union Association, item processing, CU Images, Heartland Business Services as well as the HCUA Intranet and both the HCUA and item processing websites. Additional responsibilities include: network integration, phone systems, and the relational database. This position also provides technical direction to ensure the HCUA is positioned to meet the needs of member credit unions by efficiently making use of technology.

Ballwin, Mo

• Lead, develop and implement IT initiatives that enable the multiple entities to compete more vigorously and more profitably in a constantly changing and demanding marketplace. • Translates the company vision into IT systems and procedures, articulating this critical link to the company stakeholders including the Executive Team, IT staff and employees. • Manage, motivate, and develop all staff within the IT group. Ensure the organizational structure is appropriate for supporting current and future business needs. Recruit appropriate talent.• Participate actively with the Operating Team to ensure our systems environment addresses the needs of the business• Develop plans and budgets in light of internal work needs and operating units’ approved projects• Translate business needs into system solutions making maximum use of available tools while ensuring longer term supportability of the architecture. • Ensure availability of necessary application systems to support business and operation needs. • Develop IT policies and procedures on a basis for ensuring consistency in standards and leveraging of common systems.• Optimize our return on our IT investment by acquiring cost-justified IT components, as measured by performance, support availability, price, upgradeability, and future industry trends. • Protect the company and its operations against IT risks, including unauthorized access to information, data integrity problems, loss of processing capability, and poor service levels. • Ensure the IT infrastructure is successfully exploited to achieve continuous improvement and competitive advantage by identifying needs and, developing and providing appropriate training and support for all users.

• Direct and remote support for multiple organizations in 11 locations and 7 states.• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Perform data backups and disaster recovery operations.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Plan, coordinate, and implement network security measures to protect data, software, and hardware.• Configure, monitor, and maintain email applications or virus protection software.• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.• Analyze equipment performance records to determine the need for repair or replacement.• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, video conferencing, and telecom system.• Perform changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.• Coordinate with vendors, and with company personnel to facilitate purchases.• Employee of the Month 5 times, Letter of Appreciation for ShoreTel install from company President.• IS Specialist supervision and mentoring

Master Of Arts (M.A.), Computer Resources And Information Management

Bs, Computer Science, Magna Cum Laude

Bs, Business Administration, Magna Cum Laude