Manage high volumes of inbound and outbound calls and emails while building loyalty through effective account management and demonstrating the highest level of customer service Maintain and update customer account information while demonstrating friendly and reliable customer service to maintain a strong customer baseResolve and de-escalate customer issues, escalating calls to the appropriate department or supervisor when necessaryCommunicate effectively with leadership team to understand customer needs, maximize retention and growth, and communicate learnings

Ensured high levels of customer satisfaction by demonstrating knowledge of products offered and collaborating with team members to provide excellent sales serviceAnticipated guest needs and resolved issues or concerns as needed to ensure complete customer satisfactionManaged customer payment processing by efficiently handling orders while ensuring accurate financial management controlsActively contributed to a team environment to achieve business goals, promoting a positive work environment and escalating product or service issues to management as required

Provided comprehensive administrative support, including managing calendars and meeting rooms, making bookings, greeting guests, maintaining correspondence, and updating documentsEnsured accurate and prompt service for guest issues, questions, and requests, both in person and over the phone, coordinating with other hotel departments as necessary to resolve service requests or problemsPrepared check out receipts and collected payments for departing guests, reviewing account charges and payment information with guests during checkout process to ensure accuracy Monitored hotel products and services, as well as ongoing promotions available in hotel and on- site restaurant.

Provided administrative, clerical, and technical support, ensuring follow-through on project assignments and a smooth flow of information between executives, staff, and clientele. Maintained calendars to coordinate daily operations, meetings, special projects, and agendas. Communicated across departments to assist in providing solutions to high-profile clientele needs.Established efficient workflow processes, database management, and office productivity by implementing modifications to improve the overall effectiveness of activities and operations.

Data Department:Switch configuration and installationRepair of local breakdowns (ADS and telephone exchange)Verification and control and installation of voice and data lines. Metroethernet.Data connections and IP Voice in NGN (Next Generation Networking)IP Router programming and installation,Connections with fiber optics in central.