Manage comprehensive aspects of pre-to-post tour departure process for 100+accounts with the highest level of attention to detail ensuring critical deadlines are met.o Support sales staff with expert product and tour knowledge to help preparecustomers before travelling on tour and developing resources that aid inproduction and operation procedures.o Collaborating between multiple departments such as operations, flights, and salesteam to ensure quality management, itinerary optimization and tourpersonalization while providing creative solutions to complex tour challenges andmaking strategic decisions regarding on-tour experienceso Manage the on-tour customer experience by supporting and troubleshootingincidents and emergency situations, such as itinerary adjustments, group logisticchanges and minor medical issues to improve customer experience in real-time.Emergency Service and Support Team (Contract) 12.21 ® Presento Responsible for implementing global communication protocol during on-touremergencies and coordinating incidents response while acting as the liaisonbetween multiple parties.

Partner with educators to provide global educational travel, supporting the building oftravel programs and traditions within their schools and community. Work closely withclients to develop, coordinate and implement travel programs that meet their needs,budget and requirements.o Organize the comprehensive and detailed elements of the travel experiencethrough account management, acting as the main point of contact during pre-tourplanning as well as ongoing communication and on the ground support, andsecuring superior client experience and retention.o Collaborate with internal and external stakeholders to ensure the successfulplanning and delivery of travel experiences by providing exceptional service.o Develop detailed long-term business planning for my region and accounts, drivingnew business by prospecting new group leaders to advocate for travel.

Provided exceptional customer service and administration support by phone, live chat,and email to North American and global travel agents, and direct customers,facilitating their trip planning and execution process:o Identified potential customers and developed strong, long-lasting relationshipswith customers and travel agents while fostering strong community.o Sold tours, processed bookings, cross-sold and up-sold and met monthly KPI’s.o Maintained knowledge of all company products and destinations, handledcomplaints and resolved customer and travel agent issues.

Provided consistent exceptional level of customer service to guests and clients byproactively responding to on-site concerns and inquiries ensuring flawless events.o Successfully delivered synchronized service and demonstrated a professionalimage to guests while ensuring food & beverage quality and presentationexceeded expectations.

Deliver excellent, friendly guest service, and Demonstrate genuine hospitality while greeting and establishing rapport with guests.Provide detailed information of menu items, special offers, respond to guest inquiries and appropriately address guest’s service needs in a timely, efficient manner.Setting and clearing dining tables and stocking service stations.

Responsible for ensuring every guest receives an exceptional experience. Greet guests, escort guests to the appropriate seating and handle table bookings.

Supervised and ensured successful execution of meetings and events throughproper multitasking and time-management skills.o Organized banquet event orders, bill preparations and daily administrative tasksand assisted upper management in coordination of meetings, events andadministration of payroll.

Responsible for catering banquet services and meeting facilities. Served professional, student, and cultural conferences ranging from 40-350 people.Rooms set up for conferences and banquets.Communicate with clients to ensure all expectations are met regarding dietary, cultural, and accessibility needs.

Responsible for processing customer transactions and provide excellent customer experience.Process customer returns, answer questions about merchandise and manage exchanges.

Organize and responsible for year round cultural and educational programming including financing and logistics. Developed and ran educational activities for grades 5 and 6 participants to encourage values, through the use of active participation and group discussions. esponsible for campers daily health and well-being.Organized educational programs and activities on: team work, sports and fair play, group discussions on community, identity, Judaism and Israeli society for 10-13 old campers.Supervise and participated in camping, hiking trips, as well as arts and crafts projects.Planned and ran educational indoor and outdoor activities for campers.Recruiting of new campers. Instructed seminars on leadership and social awareness.Created and lead a Bnei Mitzvah intensive educational program.