Natalia Anischenko Email & Phone Number

Vilnius, Vilniaus, Lithuania

- Leading, mentoring and motivating the support team, providing guidance on best practices and career development;- Serving as an escalation point for complex technical issues, ensuring high levels of customer satisfaction;- Tracking team performance metrics and providing regular feedback to drive continuous improvement;- Analyzing support processes and workflows, identifying areas for improvement to enhance team performance and efficiency;- Working closely with product development and other departments to communicate customer feedback and influence product improvements;- Preparing reports on support metrics, team performance, and customer feedback for management review;- Maintaining up-to-date knowledge of products, services, and industry trends to effectively assist the team and customers.

- Providing troubleshooting and technical support to clients via e-mail and live chat;- Assisting with all cases of RedTrack clients and providing support by helping to identify various issues; - Supporting clients in configuring accounts to ensure a successful customer journey;- Keeping accurate notes and details on support requests;- Communicating with the team members regarding ongoing issues;- Documenting software problems for review and correct actions;- Troubleshooting, first-level diagnostics, providing technical and product expertise to clients’ queries;- Working cross-functionally with Product, Development, and Sales teams.