As an AAP Consultant at IOM Poland, I focus on enhancing accountability and responsiveness to affected populations through a range of strategic initiatives. My responsibilities include:Standard Operating Procedures (SOPs): Developing and implementing SOPs to streamline AAP processes, ensuring consistent and effective practices across all programs.Monthly Reports: Compiling and analyzing monthly reports to evaluate the progress of AAP initiatives, identifying challenges and recommending actionable solutions.Coordination of AAP Focal Points: Collaborating with AAP focal points across various teams to promote a unified approach to accountability and community engagement.Collaboration with IT Support: Coordinating with IT support teams to develop a comprehensive Complaint and Feedback Mechanism (CFM), ensuring accessibility and user-friendliness for affected populations.Creation of Informational Materials: Designing and producing informative content for social media and physical formats to raise awareness of AAP initiatives and engage with the community effectively.Training Sessions: Conducting training sessions for staff and implementing partners (IPs) to enhance their understanding of AAP principles and improve service delivery.Monitoring Visits and Focus Groups: Leading monitoring visits and facilitating focus group discussions to gather feedback from communities, ensuring their voices are incorporated into program improvements.

As Loop Lead Poland/Ukraine at Talk to Loop, I spearhead strategic initiatives and lead a dynamic team in Rzeszów, Podkarpackie, Poland. In this role, I am entrusted with a range of pivotal responsibilities that contribute to the overall success and positive image of the company..🌐 Key Responsibilities:Leadership Excellence: Providing visionary leadership to the team, guiding them towards achieving common goals, and fostering a collaborative and innovative work environment.Strategic Planning: Developing and executing comprehensive strategies that align with company objectives, ensuring a proactive and forward-thinking approach to project management.Stakeholder Communication: Establishing and maintaining effective communication channels with non-governmental organizations, cultivating strategic partnerships, and representing the company in a positive light.Feedback Management: Overseeing the management of customer feedback, ensuring timely and effective resolution, and continuously improving service standards.Marketing Strategies: Actively contributing to the development of marketing initiatives, ensuring they resonate with the company's mission and resonate with the target audience.Project Coordination: Coordinating projects with a keen focus on data collection, utilizing Microsoft PowerPoint and Excel for effective project planning, and ensuring successful execution.Team Empowerment: Fostering a supportive and empowering environment for team members, encouraging professional growth, and instilling a sense of accountability and teamwork.

As the Lead Platform Moderator at Talk to Loop, I am responsible for various key tasks, including feedback, cultivating a positive company image, and maintaining effective communication with non-governmental organizations. Additionally, I actively contribute to building strategies for marketing initiatives, ensuring alignment with company goals and objectives.My role involves managing and resolving customer feedback, maintaining high-quality service standards, and fostering a supportive environment for both clients and team members.

As, a Junior Project Manager at Elite Crew, I am responsible for coordinating and overseeing various projects within the IT Services and IT Consulting industry. Leveraging my skills in project management, Scrum, and Jira, I effectively plan, execute, and monitor project activities to ensure successful outcomes.Collaborating with cross-functional teams, I utilize tools like Google Docs and Slack to facilitate seamless communication and efficient information sharing. My proficiency in Microsoft Office allows me to create comprehensive project documentation and reports.

As a Customer Service Consultant at Orange, I was responsible for providing exceptional client services and ensuring customer satisfaction. My role involved efficiently handling inquiries and resolving customer issues through various channels, including phone and email. I utilized CRM tools to track customer interactions and maintain accurate records.Additionally, I actively engaged in sales activities, promoting Orange products and services to potential clients. My strong communication skills and proficiency in Microsoft Office allowed me to maintain effective communication with clients and internal teams.Working in a dynamic retail environment, I collaborated with colleagues to optimize processes and ensure a seamless customer experience. I took pride in resolving complex issues, building rapport with customers, and achieving sales targets.