Natalia Castillo Email and Phone Number

Consultoría y Outsourcing comercial, ventas, operaciones, administración y eventos.

We are the leading provider of information, consulting services, and events to the global fresh fruit and vegetable industry, helping it to learn, prosper and build a better future.

Liz Caskey Culinary & Wine Experiences is a boutique outfitter creating intimate, authentic, and delicious journeys with the highest level of service.

• In charge of 80 associates, including the areas of Marketing, Restaurant and Bar Administrators, servers, kitchen crew, inventory and customer service.• Work together with the three owners to create a company with a corporative vision vs. a family/friend business as it has been for the past 4 years.• Implement standard operations procedures, job descriptions, budget control, customer service training and customer feedback program.

-In charge of all of the Language and Lifestyle training for all associates of the hotel.-Leads the Trainee program of the hotel, working with national and international students.-Manages annual training from outside sources according to the needs of the associates of the hotel.-Participates in all associates recognition program.-Participates in the recruitment process of all vacancies that are of supervision level and above.-Leads the quality assurance program of the hotel,… Show more -In charge of all of the Language and Lifestyle training for all associates of the hotel.-Leads the Trainee program of the hotel, working with national and international students.-Manages annual training from outside sources according to the needs of the associates of the hotel.-Participates in all associates recognition program.-Participates in the recruitment process of all vacancies that are of supervision level and above.-Leads the quality assurance program of the hotel, analyzing the indicators and feedback of our guests. Show less

-Focus´ on the arrivals and experiences of our WHO (VIP) guest, coordinating their welcome amenities, if necessary coordinates a personalized check in and check-out experience at the W Insider desk.-This role implies a very personal treatment for guest such as Presidents and government officials, artists, high end executives, SPG guests, CEM guests, etc.-Use of Starguest with help of the Whatever/Whenever team to track preferences, requests and defects the guest experience.-Daily… Show more -Focus´ on the arrivals and experiences of our WHO (VIP) guest, coordinating their welcome amenities, if necessary coordinates a personalized check in and check-out experience at the W Insider desk.-This role implies a very personal treatment for guest such as Presidents and government officials, artists, high end executives, SPG guests, CEM guests, etc.-Use of Starguest with help of the Whatever/Whenever team to track preferences, requests and defects the guest experience.-Daily announces at the operations meeting the WHO Arrivals and if Welcome Office Manager is not present, also announces the activity of the welcome desk.-Checks the rooms with style talent coaches or director for all Who Arrivals.-Assist the quality representatives and revises daily the GSI scores and outcomes. Also twice a week sends GSI/Quality reports to each department head to analyze and share with the teams which areas need improvement.-At least once a month leads and assists Quality Meeting with Director of Operations, Welcome Office Manager, Style Director, B&F Manager, Whatever/Whenever Manager and Engineering Manager. This meeting each department head analyzes their GSI score and what needs to be done to improve.-Plays an active role as "Insider" to guest and lets them know via email or newsletter what is going on the hotel (W Happenings, B&F activities, Whisky Blue etc) as well as what´s going on in the city of Santiago.-Creates the "Cool Hunter" every month with tips on events, restaurants, concerts, theater, etc for our talents to recommend to guest.-Follows up on guest feedback that is shown in TripAdvisor, Facebook, and other social media networks. Show less

-Focus´ on the arrivals and experiences of our WHO (VIP) guest, coordinating their welcome amenities, if necessary coordinates a personalized check in and check-out experience at the W Insider desk.-This role implies a very personal treatment for guest such as Presidents and government officials, artists, high end executives etc.-Use of Starguest with help of the Whatever/Whenever team to track preferences, requests and defects the guest experience.-Daily announces at the operations… Show more -Focus´ on the arrivals and experiences of our WHO (VIP) guest, coordinating their welcome amenities, if necessary coordinates a personalized check in and check-out experience at the W Insider desk.-This role implies a very personal treatment for guest such as Presidents and government officials, artists, high end executives etc.-Use of Starguest with help of the Whatever/Whenever team to track preferences, requests and defects the guest experience.-Daily announces at the operations meeting the WHO Arrivals and if Welcome Office Manager is not present, also announces the activity of the welcome desk.-Checks the rooms with style talent coaches or director for all Who Arrivals.-Assist the quality representatives and revises daily the GSI scores and outcomes. Also once a week sends GSI/Quality reports to each department head to analyze and share with the teams which areas need improvement.-At least once a month leads and assists Quality Meeting with Director of Operations, Welcome Office Manager, Style Director, B&F Manager, Whatever/Whenever Manager and Engineering Manager. This meeting each department head analyzes their GSI score and what needs to be done to improve.-Plays an active role as “Insider” to guest and lets them know via email or newsletter what is going on the hotel (W Happenings, B&F activities, Whisky Blue etc) as well as what´s going on in the city of Santiago.-Creates the “Cool Hunter” every month with tips on events, restaurants, concerts, theater, etc for our talents to recommend to guest.-Since October 2009 has played an active role as W Language and Lifestyle Trainer, helping the Talent Resources department with training for new hired.-Also plays an active role with W Happenings and maintaining the W Brand alive in the hotel with marketing and communications team.-In 2011 help create a social group to give back to the community with various activities with the orphanage “Hogar Belen”. Show less

-Since October 2009 has played an active role as W Language and Lifestyle Trainer, helping the Talent Resources department with training for new hired.-Also plays an active role with W Happenings and maintaining the W Brand alive in the hotel with marketing and communications team.-In 2011 helped create a social group to give back to the community with various activities with the orphanage "Hogar Belen".-Actively involved in talent recognition with the HHRR department and… Show more -Since October 2009 has played an active role as W Language and Lifestyle Trainer, helping the Talent Resources department with training for new hired.-Also plays an active role with W Happenings and maintaining the W Brand alive in the hotel with marketing and communications team.-In 2011 helped create a social group to give back to the community with various activities with the orphanage "Hogar Belen".-Actively involved in talent recognition with the HHRR department and leads a weekly meeting with all supervisors of the hotel and coaches on various subjects such as : Brand Standards, Guest Recovery, SPG programs, CEM guests, GSI, etc.Welcome Office Talent Coach (Front office Supervisor); -Leads a team of 17 staff member including receptionists, bell boys, and concierge for a smooth day to day operation of elite guest, this includes check ins, check outs, currency exchange service, information about Santiago and Chile for guest that may want to travel, coordinates travel and transportations services, etc.-Works hand in hand with the housekeeping (style) department to coordinate check in and check out of guest as well as group check ins.Promotes the hotel and assist the sales team by taking care of guest needs while in Santiago an in the hotel-Works close with the finance department to control a better outcome of the receptionist's administrative work.-Also led the Concierge team during the Show less

-Coordinated calendar for both professional and personal life of the VP, such as booking appointments, planning trips, meetings, etc.-Interpreter at meetings and functions as well as translator of documents-Handled all of her incoming email, phone numbers, appointments, meetings and presentations-Middle man between VP and the District Managers, Club Managers, Fitness Managers, Corporate Managers, Marketing and Sales staff due to the fact VP speaks no Spanish

-Coordinated the daily check ins and check outs for guests and demonstrated excellent organizational and multi-tasking skills by preparing many Group Check Ins and Check Outs at the same time within one shift-Demonstrated leadership skills by training new staff members as well as the ability to work well with others while working in the Front of House, Marketing, Food and Beverage, Finance outlets within the hotel-Administrated a large sum of cash flow on a daily basis to give change… Show more -Coordinated the daily check ins and check outs for guests and demonstrated excellent organizational and multi-tasking skills by preparing many Group Check Ins and Check Outs at the same time within one shift-Demonstrated leadership skills by training new staff members as well as the ability to work well with others while working in the Front of House, Marketing, Food and Beverage, Finance outlets within the hotel-Administrated a large sum of cash flow on a daily basis to give change, exchange foreign currency, paid outs etc. Show less

-Delegated daily responsibilities to the areas of Reception, Housekeeping, Kitchen and bar. -Coordinated promotional tours and packages for guests within the Chilean region and neighboring countries with different companies such as First Premium, Hostelling International and Pachamama by Bus.-Demonstrated reliability while being in charge of the hostel's safe which held precious possessions such as funds from the hostel, financial documents, confidential guest and employee information… Show more -Delegated daily responsibilities to the areas of Reception, Housekeeping, Kitchen and bar. -Coordinated promotional tours and packages for guests within the Chilean region and neighboring countries with different companies such as First Premium, Hostelling International and Pachamama by Bus.-Demonstrated reliability while being in charge of the hostel's safe which held precious possessions such as funds from the hostel, financial documents, confidential guest and employee information, etc. as well as guests' private possessions such as large amounts of money, expensive technology, and travel documents. Show less