Director Product Portfolio Management - Accessibility And Compliance
Current- Roadmap Planning and Prioritization: Create and maintain a comprehensive product roadmap that balances customer needs, business goals, and technological advancements. - Product Lifecycle Management: Lead end-to-end product lifecycle management, from ideation to launch and ongoing enhancements. - Develop and Execute Product Strategy: Define and drive the product strategy in a wholistic way.- Cross-Functional Collaboration: Foster strong relationships and collaboration with vendors and internal stakeholders – including software engineers, designers, UI/UX, operations, marketing, sales, and customer support teams. - Deep knowledge and experience with relevant international standards and regulations around accessibility and compliance (WCAG 2.0-2.2, Section 508, ADA). Familiar with assistive technologies, able to conduct an accessibility audit to shape a scalable accessibility practice.- Competitive Analysis: Conduct ongoing competitive analysis to identify market trends, evaluate competitor offerings, and develop strategies to differentiate our services. Stay abreast of industry advancements, emerging technologies, and regulatory changes. - Craft and evangelize accessibility philosophy, practices, and methodologies to educate and enable ServiceNow teams to make accessibility part of their daily practice. - Driving an enterprise-wide training initiative across multiple digital domains.- Customer Satisfaction: Advocate for the customer and ensure that product decisions and enhancements are driven by customer insights and feedback.- Active member of W3C- Knowledge of Axe, Evinced, AssitivLabs, Level Access, Deque