• Provide excellent customer service to both visitors and customers, ensuring that all guests have a positive experience and are served in a manner that makes them come back.• Monitor the restaurant activity to establish seating and dining flow, seat guests, manage the seating chart, and watch over the dining needs.• Inspect restrooms for cleanliness and availability of supplies when needed, ensuring compliance with the restaurant’s hygiene standards.• Answer questions concerning the menu and the restaurant, always striving to exceed guests' expectations.

• Achieved English fluency and cross-cultural communication skills by working with an American host family with twins.• Demonstrated remarkable organizational and time management skills in managing the children’s daily tasks and homework during the pandemic time, preparing them for kindergarten entrance.

• Provided top-notch customer service in a fast-paced environment while working under pressure and in a standing position for long periods.• Quickly addressed and resolved guest complaints and situations, always maintaining the hotel’s highstandards of service and hospitality.• Supervised sales, customer service, and front desk operations and staff performance to ensure productivity and quality service standards were met.• Supported all areas of the Front Office in the absence of the Front Desk Receptionist.• Worked directly with all Departments, including reservations, housekeeping, concierge, and guest services, training them on all credit card policies and procedures to reduce bad debts.

• Drafted simple letters and correspondence, performed general office tasks, and answered the phone,redirecting calls when needed.