Natalia Klets Email & Phone Number

Edmonton, Alberta, Canada

As an IT Support Assistant specializing in Software QA Analysis, I seamlessly integrated D-tools System Integrator, optimizing data flow into databases. Successfully added and tested over 5000 items, enhancing efficiency and accuracy.- Collected requirements and conducted comparative analysis to select tools.- Provided technical support to end-users, addressing IT issues.- Collaborated with development and estimating teams on software concerns.- Analyzed partner data for patterns, trends, and software quality improvements.- Conducted demos for stakeholders, gathering feedback for QA priorities.- Worked closely with estimating teams to guide QA efforts for projects.- Ensured documentation accuracy reflecting the latest software configurations.- Delivered training sessions on software features and updates.

Bratislava, Slovakia

I worked on several different projects, web and mobile applications (Android and iOS). These were complex projects with many interconnections, and integration of third-party services, and databases.- Working to strict deadlines in the presence of large quantities of high-priority CRs and improvements from customers to deliver a quality software product on time- Worked closely with Project Manager and Business Analytic to ensure that project timelines were met- Weekly Test Summary Report with issues analysis and fixes using Excel and Test Metrics to get an idea of ​​achieving a given quality level or goals.- Using PERT Estimation Technique for Test Planning- Plan preparation and conduct a Demo for the customer every sprint for feedback- Implementation of various types of testing, including Security testing using mandatory company checklists - Using SonarQube to continuously analyze and measure code quality in the early stages of development- Productive and efficient work in an extended team of QA Engineers, solving problems before the main release in case of force majeureAchievements: Employee of the Month award in October 2020 from the company for the successful release of several projects simultaneously.

Kyiv City, Ukraine

Kyiv City, Ukraine

Network of private schools/kindergartens. A distance-learning platform for students (web e-commerce app for learning for remote learning of 500 students)• Conducted analysis of business requirements and system specifications to gain a thorough understanding of project objectives.• Generated and managed detailed documentation to support project operations.• Engaged in active participation during team meetings, providing updates on project status and collaborating effectively with team members.• Played a key role in organizing regular software demonstrations to showcase progress and solicit feedback from stakeholders.• Monitored the performance of work conducted by technical staff.• Managed procurement processes to ensure necessary resources were obtained efficiently.• Inspected the implementation of construction, renovation works, and repair of computer and office equipment.• Conducted regular inventory checks of the warehouse.• Provided reports to the General Director on project progress and other relevant matters.• Organized and conducted events following organizational requirements and objectives.• Hiring, support and maintenance of technical staff for a network of schools

Kyiv City, Ukraine

The project "My policy" of mobile application DIIA (public services online) is a European protocol and auto-civilian in a smartphone. “My Policy” is the only official application that directly records data about road accidents in the MTSBU (Motor Bureau) database and sends it to insurance companies. I took part in testing the application for Android.

Ukraine

The Matrix (Computer and Office Equipment Store) & Sports Gear Emporium (Internet Sporting Goods Store)• Developed and executed company strategies, prioritizing process improvements to drive organizational growth.• Initiated and spearheaded the setup and execution of Customer Service and Credit Centers, improving service accessibility for customers while also overseeing the hiring and management of staff.• Managed logistics operations to streamline supply chain processes and meet customer demands.• Showcased an unwavering dedication to ensuring customer satisfaction, utilizing my expertise across multiple domains to optimize operational effectiveness and cultivate robust stakeholder relationships.• Led and motivated online store and service center teams, ensuring smooth operations and high-quality service delivery.• Implemented customer-centric approaches, ensuring exceptional service and satisfaction levels.• Spearheaded the creation of software product requirements and obtained approval for website designs.• Oversaw content management on the websites and conducted beta testing, ensuring optimal user experience.

Specialist, Faculty Of Automation, Department Of Information Technologies, Systems Engineer

Specialist, Faculty Of Economics, Department Of Finance, Finance