Natalia Krawczyk Email & Phone Number

Natalia Krawczyk is a Customer Advocacy Specialist | Customer Experience at Kiwi.com at Kiwi.com. She possess expertise in microsoft excel, microsoft word, sprzedaż, negocjacje, praca zespołowa and 1 more skills.

Listed skills include Microsoft Excel, Microsoft Word, Sprzedaż, Negocjacje, and 2 others.

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  Customer Advocacy Specialist

  Kiwi.Com

  May 2024 - Present - Brno - Město, South Moravia, Czechia

  • Managing regular and urgent escalation cases from the company's key partners like Skyscanner, Kayak, etc., adhering to internal SLA timeframes• Handling urgent cases provided directly by the CEO and senior management,• Conducting in-depth evaluations of individual customer feedback from Trustpilot, CSAT/NPS, to identify areas for improvement and measure customer satisfaction levels,• Conducting an in-depth analysis of each case to provide solutions and make decisions about compensation and/or extending vouchers based on an individual situation, • Proactively contacting dissatisfied customers to provide resolutions, ensuring their satisfaction and loyalty were restored, • Providing complex feedback to the business via Incident Sorting System to drive improvements,• Collaborating closely with other departments to address and resolve issues identified by customers,